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Customer Administrator
4 months ago
What you'll be doing
As a landlord, Curo are required to carry out safety checks on all our residential properties to ensure they are maintained in a safe condition for our tenants.
This role is focused on obtaining access to our outstanding occupied properties, which we have so far, not been able to carry out the necessary safety checks.
The successful Customer Administrator will be expected to visit the properties as an initial approach to arrange access for our contractors, followed up with a coordinated strategy with the internal departments at Curo.
This role will be split between office (3 days) and field based where needed.
The main objective of the role is to assist the Safety Appointment Access Co-ordinator in ensuring we gain access to Curo properties in a timely manner to complete household safety compliance checks.
More about you
The successful Customer Administrator will ideally have the following background and skills:
Have a background of using face to face communication skills within a customer service environment. Be competent using IT applications including MS Office suite. Administration background using written communication skills. Evidence a methodical and organised approach to work with the ability to handle a varied workload, being able to cope with interruptions and changes quickly. Demonstrate an ability to meet deadlines and targets. Have experience in working collaboratively in projects both externally and internally.At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same
We will need to take up an Disclosure and Barring Check for this role which we will do for you when you start.
What you’ll get in return
We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.
So in return for all your hard work, not only do you get a great salary but we also offer:
26 days annual leave (plus public holidays) rising to 29 days after 3 years service An additional day’s leave on your birthday Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10% Annual ‘Homes for Good’ Reward. Life Assurance Policy (up to 6x your annual salary) Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work ‘Perks at Work’ – access to 1000’s of discounts online and in-store. Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing. Free Parking at many of our Offices.