Supervisor - Flannels - Norwich
3 months ago
Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
We are now looking for supervisors to join the team at our brand new store in Norwich
Job Description
The Ambition
Support with daily workload and delegation to team
Supervise work, check completion and deliver to expectation set by line manager
Use business communication tools for completion of tasks and ensure your team understand all key functions
Understand all process and procedures and set the example for others
Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
Understand daily controls and how to set up the store
Understand company policy and rules regarding security measures and demonstrate compliance and controls
Compliance with all till and cashing up controls
Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
Understand KPI targets and expectations to achieve results
Demonstrate commercial awareness and adopt right product, place and time compliance
Understand the Frasers structure, elevation strategy and initiatives
Engage with and feedback issues to contribute to the wider business
Support senior management to coach the team
Understand and support performance management processes
Understand your individual role and responsibilities and how they impact the team
Demonstrate day to day best practice standard and compliance
Support the team and act as a role model
Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
Qualifications
The Requirements
Experience of leading a team within a retail environment
Knowledge of and passion for luxury brands
Ability to drive sales through excellent service
Understanding of visual presentation and how to impact sales floor commercially
Ability to motivate a team with effective communication
Additional Information
The Rewards
- Basic Salary 28,256 per annum
- Commission paid monthly on store sales
- Monthly commercial bonuses
- Quarterly stock audit bonuses
- Monthly rewards and recognition
- 50% uniform discount
- Fantastic progression opportunities clear career path
- 20% Staff Discount across all Frasers group Stores
- Access to exciting training & development programs
- Cycle to work scheme
- Long service awards
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