Digital Technology 12 Month Industrial Work Placement

2 weeks ago

Shirley, United Kingdom Raytheon Technologies Full time

Unspecified

Job Title: IT Services & Operations Analyst (12 month Industrial Placement)

Time Commitment : 37 hours per week

Department: Digital Technology (APAC & EMEA Infrastructure)

Location: Shirley (B90 4SS)- Mainly Remote with occasional site visits

Closing Date : 24 June 2024

Start Date: ASAP.

Vacancy Type: Student - Industrial Work Placement- Service Management Team

Why work for Collins Aerospace?

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The high-quality products we design, test and produce help millions of passengers reach their destinations safely – every day From landing systems and actuation to propellers, flight controls and hoist and winch – the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us

We are looking for a talented individual to undertake a 12-month paid work placement, as part of our Business Placement Programme. You will work within our Digital Technology team, starting in or around July 2020

Within this role you will have the opportunity to build a deep knowledge of business imperatives and operational issues, as well as the opportunity to fully participate in the business. The APAC / EMEA Infrastructure Digital Technology function is a regional team working closely with all areas and sites to deliver Digital Transformation for the business.

The challenges start on day one, as you share responsibility for major technology decisions. We are proud of our long standing tradition of developing talent, and investing great energy in developing top class professionals who can operate effectively across our diverse workforce.

Upon joining our team your typical responsibilities might include:

Develop and update Servicenow with the internal Service Management team Put in asset management process for local asset management to be aligned with the global process. Support includes working with the End Users to complete service requests and incident tickets. Technicians will own the process from start to end. Works with DXC Help Desk to determine and resolve problems received from clients. Technicians will follow the Collins established standards and guidelines. Follow documentation and keep existing documentation updated Updating the IT Portal –SharePoint 2010 Create/restore standard work/Knowledge documentation Perform other related duties as requirements develop. SCCM Operations & Deployments Work on Monthly invoicing process with the SOS team Ensure compliance with UTC Aerospace EHS and Ethical Policies and with Federal, State and local laws Create Guest Wireless accounts Assist all end-users with ServiceNow / NEXT Connect Portal queries – central POC Create DT Newsletters Split cost of the monthly DXC Invoice across sites Update the SEV1 Notifind list of contacts Deal with complex queries for a range of service offerings- I need help Analyse completed MFAs and assess feedback Continuous improvement tasks Working with EUS tech to pick up ground level experience

You will be able to demonstrate:

A drive for continuous improvement Self-Motivated individual Able to multi-task and prioritise own work Ability to build strong relationships and be a team player A can do, find a way, attitude Experience of delivering high quality work to deadline Creativity, initiative, diplomacy, self-motivation and self confidence Must display initiative and integrity Excellent interpersonal and communication skills Proficient in Microsoft Office; specifically the use of Microsoft Excel to filter, clean, identify, analyse and interpret trends or patterns in complex data sets

This is a great opportunity to broaden your personal development and experience exciting challenges. If you’re interested in a Digital Technology Placement with UTC, we would love to hear from you.

We aim for the role to be available by July but we can be flexible on date for the right candidate.

Please note: Candidates must be an undergraduate studying a technology based subject who has a genuine interest in Information Technology and be able to commit to the full 12 month placement.

Application Process

Your application will go through a variety of selection methods which may result in an interview. Please note that as we find suitable candidates we will no longer accept applications for this opportunity so suggest you apply as early as possible to have the best chance of success Good Luck

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