Customer Success Manager
4 weeks ago
With over 40 Million users, Powtoon is the world's leading SaaS DIY video creation platform used by virtually all Fortune 500 companies, business professionals, educators, students and individuals worldwide.
Help us turn millions of professional users into better communicators in the workplace
We are looking for a Customer Success Manager to manage the entire lifecycle of a particular segment of Enterprise clients, on a low touch/high volume basis. You'll also be working alongside the Head of Customer Success to help shape our Success strategy with the potential to build a team and grow from within.
You’ll join our team at our offices located in Aldwych in central London.
Why you should absolutely join us:
- Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our culture is all about accountability, trust, and loads of laughter.
- Our flagship product is fun and creative, genuinely well-loved, and used by millions.
- Work from our central London office.
- We champion professional development and training courses.
Client Relationship Building:
- Develop and nurture strong relationships with a large number of clients to understand their needs and challenges.
Client Liaison:
- Act as the main point of contact and liaison between clients and internal teams, including support, sales, and product teams.
Empowerment:
- Empower clients to align their goals and challenges with Powtoon's solutions.
Onboarding & Adoption:
- Take ownership of new accounts, managing their onboarding and adoption processes, and increasing product usage within their organizations.
Education and Engagement:
- Lead online webinars and demos to educate clients on product features and best practices.
Usage Optimization:
- Work proactively to ensure clients are realizing the full potential of Powtoon, actively seeking opportunities to optimize usage.
Churn Prevention:
- Implement strategies to reduce churn, identify at-risk clients, and develop retention plans.
If you are passionate about customer success, thrive in a fast-paced environment, and want to make a significant impact in a growing company, we invite you to apply and be part of our exciting journey
Requirements
- Have 3+ years prior experience in both Sales & Success- Must
- Experience working for an international SaaS/Web/Tech company -Must
- Experience in handling a large portfolio of clients
- Written & Spoken English to a native level
- Have strong organisational, written and verbal communication skills.
- Have a positive, infectious and optimistic personality - no problem is too big.
- Can explain the value of Powtoon & how it works to a range of audiences.
- Have the ability to take initiative and adapt.
Benefits
- Central London fully stocked office
- Weekly food allowance via Deliveroo
- Cyclescheme
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