IT Regional Engineer
2 months ago
About the role:
Query ITSM for outstanding tickets / workstreams. Network management. Trouble shooting and problem resolution. Hardware and software installation. System administration. User training and support. Asset management. Field surveys.About you:
Any IT industry professional qualifications desirable. Full clean UK driving licence. Use of own vehicle. Mileage allowance provided. Technical Proficiency: Laptop / Tablet / PC install and support skills – Dell + Lenovo hardware. Operating systems: Windows 11 / Windows 10. Android. Analytical Thinking: Diagnosis, repair and rebuilding and proven experience of 1st, 2nd and 3rd line support. Cloud Services: Azure, Entra ID / Active Directory, Office 365. Networking:Install and removal of network equipment.Experience of Cisco, Meraki and Netgear equipment.Knowledge of IOS.Knowledge of network protocols – TCP/IP.Installation of WIFI Access Points (at height).Lan / Wan knowledge.Install of VOIP handsets. Time management: Ability to prioritise outstanding tickets.Ability to work unsupervised for extended periods of time using your initiative.To be proactive and assertive.Ability to stay overnight where/when required. To work unsociable hours where this would be deemed reasonable.What we will give to you:
25 days holiday (+ bank holidays) rising by 1 day for each years’ service. Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme. Contributory pension scheme. A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. A friendly and supportive team. Training, career development & progression opportunities. Refer a Friend and receive generous vouchers if candidate is successful. Mileage allowance provided.Please reflect the attached Job Description and Person Specifications in your application .
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