Cluster M&E Sales Coordinator

2 months ago

Central London, United Kingdom Leonardo Royal Hotel London St. Paul's Full time

Here at Leonardo Hotels we have an amazing opportunity for a Cluster M&E Sales Coordinator to join the team.

Job Overview

Reporting to the Director of Sales you will have responsibility for the overall management of the administration function within the Sales department covering a cluster of hotels, including scheduling appointments, handling telephone enquiries and providing general support to the Sales Team.

Key Job Responsibilities

Making sure all clients are responded to promptly and effectively. Driving new business in the managed and corporate managed segments. Seek feedback from key clients and communicate back to General Manager and Head of department. Continually developing new knowledge and skills to ensure best practice sales delivery. A thorough knowledge and consistent delivery of the “make a difference standards” in the Inn. A thorough knowledge of the Leonardo Hotels product and the organisation. Working and co-operating with colleagues to maximise revenues at all times. Being aware of potential highs and lows in the business and planning for them. Identifying, communicating and actioning all sales leads. Following company control procedures in accordance with the company Internal audit requirements. Servicing of existing Key Accounts for the hotel & the wider Group. Identify and develop new Key Corporate Accounts for the hotel & the Group. Servicing of Key Conference Clients within your territory. Identify and develop potential Key Conference Clients. Ensure systems for accurate processing, distribution, and recording/filing and follow up of all sales correspondence, including the execution of contracts, quotations, confirmations and cancellations. Complete a monthly sales report as appropriate Complete monthly statistical reports for accurate tracking of corporate business. Ensure the accurate maintenance of all sales databases – Corporate & Conference Responsible for site inspections for potential corporate accounts and potential conference accounts. Liaise with the other Sales Managers within the Group and Hotel’s departments – reservations, front office etc. Communicating and cooperating with management colleagues. Being aware of VIPs and show rounds, communicating this to the teams within the Bar, Restaurant and Conference. Ensuring that safe and healthy working practices are implemented at all times Awareness of the emergency procedures, full knowledge of the fire manual, and to ensure that all staff and supervisors are similarly aware Upkeep of equal opportunities policy to ensure that there is a positive culture and neutral working environment.

You will have:

One year sales experience at junior level or similar. Excellent verbal communication skills, excellent negotiation skills, excellent presentation skills. Customer Focus – a commitment to customer satisfaction. Self-Management ability to prioritise and complete tasks in order to deliver desired outcomes within allotted time frames. Goal Achievement – overall ability to set, pursue and attain achievable goals, regardless of obstacles or circumstances. Results Orientation – ability to identify actions necessary to complete tasks and obtain results.  Interpersonal Skills – ability to interact with others in a positive manner.  Planning and Organisation ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes.

Why come and work for us? To receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Some of the great benefits of working for us include:

Earn thousands by referring a friend to work with us Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too Company Pension Scheme, Life assurance & Wellbeing support 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too) The opportunity to work for a well-respected brand where people development is at the heart of our culture An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off Employee of the month earning you a little bonus and fame for that entire month. Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too Uniform & Meals on duty Monthly / Quarterly engagement activities - we like to have fun while working hard Annual Charity Event Day- we help and support our communities Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

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