Housing Worker

1 week ago

Bristol, United Kingdom Second Step Full time

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs.  Our goal is to inspire hope and deliver change for everybody and every community we work with.

Are you a motivated, organised and proactive individual looking for an exciting opportunity to be able to make a real difference to the lives of tenants with complex needs? We have recently reset our Housing Management team, and are looking for new team members who can ensure that we are able to provide a high quality housing and property management service to Second Step tenants.

We aim to be service user centred and to give our tenants the most positive and supportive tenancy experience possible.  Most of our properties are part of the Bristol Homelessness Pathways, and we work with a range of people with complex needs.

This is a challenging role with varied work streams and many interchanging deadlines, so we are looking for someone with good organisational skills and attention to detail. Equally we are looking for someone who displays initiative, is self-motivated and is a team player. 

Should you require any further information, please contact: Colette Brown, Accommodation-based Service Manager

The Role

If you enjoy a fast paced environment and developing the skills of tenants to manage their own tenancy, then you’re the person we are looking for.  In return Second Step offer excellent staff benefits and learning opportunities, with regular supervision and reflective practice. Further information can be found in the role profile.

The Person




  • Experience working in Housing Management, ideally within a social housing environment.
  • Experience working in the mental health sector or other supportive environments.
  • Computer literate, familiarity with Microsoft packages, and experience using a client management database.
  • Awareness of current housing issues and tenancy sustainment.
  • Knowledge of welfare benefits related to housing.
  • Experience of completing health and safety inspections and mandatory compliance checks.
  • Good, clear, verbal and written communication skills.
  • Ability to work under pressure and to deadlines.
  • Awareness of issues faced by people with mental health issues.
  • An understanding of addiction and the impacts of substance misuse, and experience of working with vulnerable people who have experienced trauma and may have complex and challenging support needs
  • The ability to travel throughout the Bristol area in a timely manner


Further details of this opportunity can be found in the role profile which you can access from the top of this screen

Closing date: Monday 7th October 2024

Interview dates: TBC

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