Field Application Engineer

2 weeks ago

Cirencester, United Kingdom Kestrel Recruitment Full time

Field Application Engineer Wanted In Cirencester Salary 40/45K

The Job

You will be visiting customers with existing networks and products which will need fixing or updating you should have a solid understanding of networking and basic programming skills for devices.

You will need a consultative approach and a can-do attitude and fix problems quickly. The customers are high level so confidence in dealing with external stakeholders at a high level is important. Take a look at the spec below if you have all or most of what is listed get in touch as they will also offer training for the right candidate.

Duties/Responsibilities:

  • Office based duties include; Level 3 technical support, configuration of customer networking equipment, and development of product configurations.

  • Field based duties include; attending customer sites to qualify our products in the customers network, or to troubleshoot an issue.
  • Document customers requirements and engagements thoroughly. Including, stakeholders: people and positions, customer network preferences, technology preferences, and customer qualification milestones.

  • Validate Optical Transceiver performance and Code compatibility per customer requirements.
  • Identify gaps in our product database and work with Engineering to develop new products.
  • Understand customer technical roadmaps and make product solution recommendations.
  • Assist customers with their qualification plans and requirements. 
  • Create test plans to replicate customer issues and work with internal teams to ensure customer requirements are completed in a timely manner.
  • Work jointly with Engineering, PLM, CSEs and Sales teams to articulate customer requirements.
  • Provide detailed documentation on customer requirements, site visits and action items
  • Support Junior Engineers with their customer issues and site visits
Qualifications and Experience:
  • Optical transceiver hardware component (TOSA/ROSA) performance understanding.
  • In-depth experience with optical transceiver Form Factors to include SFP, SFP+, QSFP and OSFP.
  • In-depth understanding of optical transmission methods including PAM, Coherent and NRZ.
  • Ability to read and understand customer design requirements.
  • Computer skills required: Microsoft Office, HEX, ASCII, EEPROMs
  • Experience with DWDM, CWDM, MUX/DEMUX optical network typology.
  • Experience or understanding of Fiber Optic Splitters, Circulators and Amplifiers.
  • Experience in areas such as network design and implementation, LAN/WAN interfacing, Internet protocols and TCP/IP, and server and network infrastructure.
  • Experience with Optical Test equipment related to OTDR, BER, SNR and Sensitivity performance testing
  • Bachelor's Degree (BEng), or four years of related experience and/or training, or equivalent combination of education and experience.
  • Experience with I2C, MDIO and SPI protocols.
  • Understanding of MSA, IEEE and SFF standards relevant to Optical Transceivers
  • CCNP, CCIE, or CISSP, ITIL, industry recognized IT related certifications a plus.

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