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Education Delivery Manager

1 month ago

Southampton, United Kingdom Enhanced Care Services Ltd Full time

Job summary

The Education Delivery Manager will provide strategic and operational leadership and drive Enhanced Care Services' education business. You will develop our education offering to meet the needs of our customers and our people, with a clear focus on driving the growth of our high quality clinical education delivery.

Main duties of the job

You will work closely with the Chief Operating Officer and the Deputy Medical Director to ensure the quality of the offer and high standards are retained in all of the courses offered by ECS as we grow our education business.

Under your leadership, the business will develop, and our people will feel supported in an environment where quality matters in everything we do.

About us

Enhanced Care Services, a highly regarded event medical and ambulance operations provider, has always maintained a strong element of education delivery as part of its core business ethos. As believers in developing our team, and those who see patients as part of their work, ECS has now developed an Education Centre to complement its operational activity. With a range of centre accreditations including Qualsafe, Resuscitation Council (UK), NAEMT and The Airway Site Difficult Airway Course EMS, along with a range of internal education courses, education is a rapidly expanding area of the business.

Job description

Job responsibilities

Leadership & Management

Act as a role model and be an exemplar for the ECS values.

Be responsible for the development of our education offering including , planning and quality assurance, utilising our experienced clinical faculty and senior clinical team for specialist input and advice. This includes the identification of opportunities for both accredited and non-accredited courses, ensuring ECS can meet the requirements of any external regulatory bodies.

Oversee day-to-day education administration and delivery across both the commercial and internal arms of the business

Provide line management to the education and training coordinator, ensuring clear objectives and regular reviews to support their growth and development.

Oversee the coordination and allocation of teaching faculty for courses.

Develop our education faculty and drive the recruitment of additional expertise where required to support high quality course delivery .

Progress new centre accreditation applications, focussing on growing education delivery relevant to our team and external requirements.

Work closely with our Ambulance Operations and Event Operations team to coordinate and develop relevant education opportunities to continue to develop our clinical workforce.

Ensure the upkeep of centre accreditations and compliance with relevant awarding body requirements.

Oversee the quality assurance of the training that we deliver.

Quality and Governance

Support maintaining compliance with regulatory standards across ECS, striving for excellence in all aspects of the business.

Advise and assure the Chief Operating Officer on matters relating to education standards and delivery.

To utilise systems throughout the organisation to provide safe and reliable education for our customers and the best experience for our people.

Contribute to the review and development of policy and procedures.

Participate in service development activity.

Health, Safety, and Risk Management

Maintain good corporate governance arrangements including health and safety and risk management.

Contribute to the reduction of risk to patients, staff, and the organisation from operational activities through risk management, complaint resolution, and incident investigation, ensuring that the organisation learns lessons from experience.

Support the health and safety of the ECS workforce and ensure policies and procedures are followed to maintain the safety of customers and clients during education activity.

Contract, Relationship, and Financial Management

Develop new business and relationships, ensuring the ECS brand continues to be known for high quality delivery.

Monitor contract compliance against predetermined key performance or quality indicators.

Report internally and externally on contract performance and compliance as required.

Maintain effective and active relationships with key customers, acting as a key customer contact point.

Be responsible for the Education and Training budget, ensuring objectives and key performance indicators are met and providing timely reports to the Chief Operating Officer as outlined within the Board Assurance Framework.

Work closely with the ECS Business and Finance team to monitor the forecasting and budget positions, providing clear information where required.

Equality and Diversity

Demonstrate an understanding of and commitment to the principles of equal opportunities, equality, and diversity, and wherever possible, promote measures that enhance equality in the provision of services.

Confidentiality

Maintain confidentiality about personal data held for colleagues and patients, ensuring it is processed lawfully; for no purpose other than for which it was obtained; is relevant to that purpose; is retained for no longer than is necessary; is processed by the rights of the subject to access and accuracy; and is protected from accidental loss or damage by the requirements of the Data Protection Act 1998 and ECS policy.

Safeguarding

Act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.

Additional

To perform any other duties commensurate with these responsibilities, the grade of the post and skill and qualifications of the post-holder.

The post holder will ensure all activities are in line with the organisations Care Quality Commission-related policies and procedures, making sure standards are met and improved where possible.

To meet service demand, the post-holder will be expected to be flexible and may be required to work evenings or weekends.

Person Specification

Aptitudes and Attributes

Essential

Demonstrate excellent interpersonal communication and social skills and exemplary inter-professional working Demonstrate ability to work on own initiative and react to dynamic changes Potential and willingness for personal change with the ability and commitment to learning new skills Ability to prioritise workload and act under pressure

Experience

Essential

Excellent customer service skills and ability to deal with enquiries, queries and complaints Experience in managing business budgets, finances, and costs Experience in employee management, including appraisal/PDR and disciplinary process Experience working as part of a senior leadership team Experience in developing staff through Continuous Professional Development and coaching Strong commitment to high standards of service delivery and customer care

Desirable

Evidence of developing and leading education and training in a small to medium-sized business Experience in business development and mobilising new opportunities

Other

Essential

Flexible about hours of work

Qualifications

Essential

- Relevant degree level education or significant experience of working within a role at a similar level - Proven track record in leading the delivery and development of an educational offer or evidence of growing and delivering a high quality training operation.

Desirable

- Hold a full UK Driving Licence with no more than 3 penalty points