Customer Account Coordinator

4 weeks ago

Newport, United Kingdom Safran UK Full time

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking.

With over one million seats equipping the fleets of the major airlines, Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The purpose of this role is to be the main focal point for all customer enquiries from your designated accounts/customers. Responsible for the administration of Spares sales orders and related activities in line with company procedures both 3S and SGB. Including other
administrative support where requested in line with meeting departmental and company objectives and providing high levels of customer support at all times

Key Responsibilities will include:
To handle customer requests for quotation, following 3S and BU BMS documented processes to provide formal quotations back to the customer with stock availability and
lead times.
Loading of customer sales orders onto BaaN and M3 in line with the 3S and BU BMS documented processes to ensure customer details are recorded correctly.
Managing AOG activity when required, for example, obtaining AOG lead times or Stores support for 24 hour targeted TAT for supporting customer urgent needs.
To maintain departmental KPI's
To liaise within the Spares team (and wider cross functional teams where required) to establish progress on Spares requirements in line with customer expectations i.e.
escalating with procurement for customer expedite and AOG.
To liaise with Engineering and Programme Management to obtain and develop customer and product knowledge to better support the airlines.
To maintain strong customer communication including issuance of open order books, order status and changes and distribution of monthly communication packs.
Handling of all aspects of proforma customers
Handling of customer complaints including RMA management and resolving to completion including SRO entry onto BaaN
To maintain records on database of all order entry to meet Audit purposes
To support maintaining our front office mailbox for all other enquiries
To attend customer meetings and exhibitions where required.
To cover other ad-hoc office administration duties from time to time.
To have an understanding of the supporting function roles and responsibilities.

Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people
These are our four People Fundamentals that underpin everything we do at Safran:
* We believe in and fostering the conditions for diversity and inclusion to thrive
* We develop our colleagues skills and build opportunities so you can shape our future
* We create a trustworthy work place to support you, as you dare to act and innovate
* We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way

Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

Candidate skills:
Must be proficient in the operation of office computers
Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).
Must have ability to efficiently perform multiple tasks simultaneously
Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Must be able to work extended hours as needed.
Experience in a customer related area or proven ability to work well with customers
required.
Participates in company training as required.

As a valued member of our team, these are just a few of the benefits you'll receive:
* 25 days holiday + UK Bank Holidays
* Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
* Career Progressions opportunities such as company sponsorship and further training courses

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