Receptionist / Care Navigator

Job summary

Lawford Surgery has an opportunity for a receptionist to join our busy practice team on a part time basis. We are looking for a receptionist to help make a positive impact on our local community and would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Hours can be discussed and we can be flexible with the suitable candidate. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Main duties of the job

Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly.

About us

Lawford Surgery are a friendly semi-rural practice based in Manningtree, with a patient list of 4500.

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Qualifications

Essential

None

Experience

Essential

Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills;

Desirable

Previous medical or healthcare receptionist experience. Knowledge of Emis preferred.

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