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Guest Experience Team Manager

4 months ago

Cumbria, United Kingdom Haven Full time

Come and join our One Great Team here at Haven as a Guest & Owners TeamManager

As part of our full time, permanent Experience LeadershipTeam, you will… 

- Oversee the day-to-day operation of the Guest & Owners experienceon Park, following standard operating procedures ensuring a safe and secureenvironment for all
- Deliver our performance targets against budget, managestock, margin and cost control
- Complete relevant administrative tasks including team Rota’s,bookings and allocation management, Safety and Legislative compliance checks
- Respond to complaints bothverbal and written including conflict resolution
- Drive continuous improvement, provide solutions to issuesand set goals for growth
- Lead and coach the team ensuring they work productively anddevelop professionally
- Engage and inspire the team to always be Guest obsessed
- Effectively recruit and train new team

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus

Experience and Qualifications 
You may already be a Customer Service Manageror Guest Relations Manager which is great. Or maybe you’re an experiencedAssistant Manager or Deputy Manager looking for the next step All we arelooking for is…

- Proven experience leading large teams in a Customer Service or similar environment
- Experience in managing operations, performance, resources andcost control
- Can confidently deal with Guest concerns and resolveproblems
- Excellent communication, organisational and leadershipskills
- Strong decision-making ability

Who are we? 
We’re part of an award-winning Bourne Leisure family,which includes Haven & Warner Hotels. We have 9,000 fantastic team membersand 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us isultimately defined by our exceptional people and teams. At Haven, we take pridein our Breath of Fresh Air culture, which focuses on valuing and supportingevery team member. We prioritise openness and transparency in our interactions allowingour team members to be their authentic selves.

We aim to offer flexibilitywhere we can, our Team Managers working hours are usually 45 hours per weekover 5 days and could include evenings and weekends.

We would love to hear from you