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Software Engineering Manager

4 months ago

Belfast, United Kingdom BT Group Full time

What you’ll be doing

As a Software Engineering Manager focused on Salesforce Communications Cloud, you will be:

People Manager

Lead, Coach, and inspire a team of software engineers. Build and maintain an engineering culture that fosters innovation and creativity while delivering high quality software with predictability and reliability.


Engineering Manager

Drive the implementation of the Consumer Telco Capability roadmap meeting the needs of both Consumer and Digital transformations. Navigate conflicting priorities and demands within a resource constrained environment making strategic decisions that optimise the allocation of resources. Provide clear communications within the team and to wider stakeholders on progress, risks, issues etc. ensuing transparency and facilitating informed decision making. Monitor, manage and ensure timely releases ensuring quality compliance at all times. Oversee the definition and implementation of engineering standards and best practices. Design and implement engineering and operational excellence initiatives, implementing metrics and processes for regular assessment and continual improvement. Coordinate the evaluation and implementation of high-quality tools and automations to support continuous delivery and developer productivity.


Technical Lead

Support the implementation of the Consumer Telco roadmap working closely with cross functional teams to define technical solutions that are architecturally compliant and address business needs. Oversee technical decision making, technology choices and technical architecture balancing short term business objectives with long-term transformation goals. Have a clear view at all times on technical debt and plans to resolve. Develop 'best-in-class' engineering solutions ensuring services are well-defined and modularised, secure, reliable, diagnosable, actively monitored, scalable and reusable. Perform complex debugging and troubleshooting of critical issues. Consult on complex and strategic issues using acquired technical knowledge. Champion, continuously develop and share with team, knowledge on emerging trends and changes in software engineering relevant to the area.

The Skills you'll need

• Technical knowledge and awareness of Telco BSS, CRM and Order Management.

• Technical expertise in developing and operating a high volume critical business application. Preferably a previous Salesforce based implementation. Wider Opensource skills also desirable.

• Awareness and experience of the full Software Development Life Cycle and modern software engineering principles. Ideally on the Salesforce platform.

• Full versed in Software Development Concepts. Ideally in the context of a large scale Salesforce implementation.

• Experience of successfully leading a software engineering squad across multiple geographies and time zones to deliver high quality software though collaborative and agile ways of working.

• Experience of successfully leading an In Life team for a business critical application. Covering release quality gates, change, incident and problem management processes etc.

• The ability to train, coach and develop a team of junior software engineers.

•Experience in managing people through the full employee lifecycle in a software engineering environment, including succession planning & performance management.

Desirable skills

It is preferable you will already have Salesforce experience and some certifications in the following areas.

Salesforce Administrator Salesforce Platform App Builder Salesforce Platform Developer I / II Salesforce Industries CPQ Developer Salesforce Industries Order Management Salesforce OmniStudio Developer or Consultant Salesforce Development Lifecycle and Deployment Architect Salesforce Integration Architect Salesforce Sharing and Visibility Architect

Learning and certification on the Salesforce platform will also be supported in post to an otherwise suitable candidate if required.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

Competitive salary 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Pension scheme Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 30% discount for friends and family on EE mobile pay monthly and SIM only plans