Telesales Advisor

The Role

Part of the Cox Automotive UK group, Movex provides a real-time, specialist business-to-business platform connecting vehicle transport demand with logistics supply.

Scope of Role:
 

All customers are important and valued by Movex, and the team at Movex pride themselves on providing exceptional customer service. Reporting in to the Broker Manager, the role holder will be responsible for facilitating the completion of vehicle movements on the Movex platform.

The role holder will be expected to generate business by brokering deals between our customers and suppliers. Providing exceptional first-class service to the Movex customers and suppliers.

Objectives for Role:
 

• Be responsible for proactively generating deals within the Movex business.

• Work with the existing broker team to ensure accounts are serviced professionally to deliver great customer experience.

• Liaise and communicate with suppliers to ensure they deliver positive customer satisfaction.

• Develop and maintain excellent supplier and customer relationships.

• Achieve and exceed targets within the required time frames.

• Continuously improve through feedback

• Take personal responsibility for putting the customer first and providing a relentless and excellent customer service and experience.

• Identify new ways of working to support the business in working cross functionally.

• Work in collaboration with the team to meet customer requirements.

• Work with respective team members, to ensure personal / team targets are achieved against service level agreements/KPI’s.

Skills, Knowledge and Expertise:
 

• Previous experience in logistical planning/operations is not essential

• Previous work experience as a member of a sales/broker team is essential
• Excellent communication, negotiating and interpersonal skills

• Prioritising, time management and organisational skills required

• Experience using computers for a variety of tasks required

• Ability to handle stressful situations with perseverance and professionalism

• A commitment to excellent customer service essential

• Ability to work comfortably in a fast-paced environment essential
• Be resourceful, inventive and self-confident

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

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