Credit Controller

4 weeks ago


Edinburgh, United Kingdom Menzies Distribution Limited Full time

Job role: Credit Controller - Order To Cash 

Location: Hybrid -  Home / Edinburgh Park

Salary: £24,000 per annum - Maternity Cover contract. Minimum 8 month contract.

Shift Pattern: Monday- Friday, 9am-5pm

Menzies Distribution are looking for an Order To Cash Credit Controller to join our team in Edinburgh Park.

KEY RESPONSIBILITIES

  • Work within Credit Control team to deliver a high standard of service and receive training to expand knowledge to ensure the requirement of the business is met
  • Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
  • Liaise with key internal stakeholders and customers 
  • Experience in dealing with multiple tasks and prioritising workload
  • Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
  • Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
  • Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
  • Support other commercial teams with project work where necessary, ensuring deadlines are achieved
  • Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
  • Understand the significance, the use of the data in other departments/branches and its influence
  • Communicate effectively with internal and external customers as required
  • Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
  • Customer – Act on tele calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service.
  • Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
  • Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary
  • Reporting on Debt performance and issue to management.
  • Record and resolve disputes both internally and externally around outstanding invoices.
  • Production of debtor reports for portfolio
  • Customer Account Reconciliations
  • Maintain and strengthen relationships with internal and external customers
  • Negotiating re-payment plans
  • Work with administration team to ensure timely allocation of all cash
  • Ongoing review of credit limits, ensuring customers remain within their credit limit

KEY SKILLS & COMPETENCIES:

  • Positive attitude
  • Competent in Microsoft Office (specifically Word and Excel)
  • Team player
  • Good attention to detail
  • Adapts well to change.

BENEFITS:

  • 31 Days Annual Leave (Pro-Rota)
  • Pension Scheme
  • Life Cover
  • Cycle to Work Scheme
  • Eye Care
  • Free On-Site Parking
  • Onsite Canteen

A bit about us:

At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards.


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