Service Engineer

Found in: Talent UK C2 - 2 weeks ago


Aberdeen, United Kingdom Ultra Full time
Description Based: Aberdeen

The Service team at Ultra Intelligence & Communications C2I is looking for an experienced Service Engineer.

In this role you will provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs.

Key Responsibilities:

  • Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines. 

  • Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensuring all test procedures and site records are accurately updated.

  • Join the Helpdesk rota submitting weekly status reports to customers.

  • Join the on-call and standby Engineer rotas.

  • Provide technical support and resolve faults on Ultra systems.

  • Provide estimates (time & materials) for tasks and deliver to them.

  • Escalates problems which are blocking progress of own work.

  • Adhere to company practices and policies, especially health and safety and report any issues.

  • Responsible for quality and timeliness of own work.

  • Manage security of information as defined in the Security policies

  • Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.

  • Installation and commissioning of Ultra supplied equipment and systems at customer sites.

  • Document all activities including Site Reports, Defect Reports, Delivery Notes and Job Cards.

  • Liaise with and provide technical support to other departments such as Projects, Production and Development.

  • Writing of technical reports, specifications and test procedures.

  • Provision of practical engineering support to other activities within Ultra, where time and priorities permit.

  • Plan travel arrangements and maintain records of expenditures for site visits.

Required Skills & Experience:

Essential

  • Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.

  • Good understanding of IT, Networks and Software based solutions.

  • Methodical approach to problems with good attention to detail and accurate record keeping.

  • Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.

Desirable

  • Knowledge of installing, testing and commissioning of electronic equipment and systems.

  • Current experience of supporting marine electronic equipment on vessels.

  • Experience in maintaining unfamiliar equipment/systems.

  • Knowledge of Permit to Work and Risk assessments.

  • Supporting equipment at customer premises.

Required Qualifications:

  • ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.

  • Full driving licence

  • Working at height

  • BOSIET Offshore Survival, Medical, MIST

  • Ability to obtain SC Clearance

  • COMPEX

#LI-DC1

#IC

#LI-hybrid

Notice

Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.

Our Benefits

Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:

  • Annual Bonus – Performance Related
  • 25 days’ holiday with the option to buy an extra 5
  • 4 x Life Assurance Cover
  • Flexible working hours
  • Early Finish on a Friday
  • Pension Contribution
  • Our Ultra Select Benefits package includes – subsidised gym & retail, childcare vouchers, cycle-to-work schemes, etc.

Diversity, Equity & Inclusion Statement
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