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Senior Delivery Manager
3 months ago
Company Description
There's never been a better time to join United Living Connected; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans. Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion.
We are a growing telecommunications company based in Widnes and are part of the United Living Group’s Infrastructure division.
Job Description
Purpose
To manage all site events and resources, working towards the delivery of a project on a site-by-site basis. To manage the coordination of resources including the supply chain, staff, directly employed operatives etc., adopting a customer-focused approach to the client and their representatives.
Specific Duties
Build strong Client relationships and participate in Client meetings, representing the ULCbrand Manage the programme to ensure that site elements are being performed within KPIs Manage the workload of the team of co-ordinators and ensure this workload is monitored regularly Liaise with staff and operatives effectively and with respect Approve raised Purchase Orders (POs) ensuring all relevant background work has been done by Project Co-ordinator to ensure best value v service provided has been achieved Sign off and oversee the issue of method statements, risk assessments, Health & Safety Packs and Quality Plans Update internal trackers and schedules Input site data into internal and client systems where required Analyse reporting data to understand if discrepancies are occurring and elements are not hitting KPI dates. Recommend rectification measures to bring the programme back within required KPI timeframes if necessary Work closely with the Commercial team to ensure they are aware of any financial impact Ensure that these rectification measures are implemented and monitored for effectiveness Report on, manage and instigate continuous improvement by the effective use of KPIs Find efficiencies and improvements in internal and external processes. Ensure the procedures and requirements as detailed within the Company Procedures and Quality Manual are implemented at all times Any other duties as assignedHealth and Safety Responsibilities
Set a good example to others by working safely Take reasonable care of yourself and any other person who may be affected by your actions and omissions Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment Understand and help to implement all relevant health and safety policies and arrangements based upon the policies.Personal Skills
Able to work on own initiative and as part of a team Organised Time management / able to work to deadlines Pays attention to detail Sound understanding of contracts and SLAs Negotiation skills People-management skills Problem-Solving skills Self-motivated and proactive Able to develop and maintain customer and internal relationships Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions
Qualifications
Technical Skills
Good level of IT skills including excel, and other Microsoft packages Experience of working in the Telecommunications or similar industry Adept at manipulating client tools/reports on a regular basis Omnix, Evenflow, ADC Build, Remedy, Arqiva, WIG, SharePoint, Business Central skills are advantageous IT Qualifications Health and Safety Qualifications
Additional Information
Benefits:
Bike to work scheme Company pension Life insurance Private medical insurance Wellness programmesAdditional Information:
Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industry