Business Analyst

Business Analyst (Customer and Commercial) 
Location: Remote 
RS Group is currently seeking a talented Business Analyst to join our team permanently. As a Business Analyst, you'll collaborate with a dynamic team and engage with stakeholders across EMEA initially, focusing on delivering global projects in Customer Master Data Management (CMDM) and Customer Data Platforms (CDP). 

What you’ll be doing : 

Collaborate with stakeholders across the organisation to understand business objectives, processes, and requirements. 

Elicit, document, and prioritise requirements, ensuring alignment with organisational objectives. 

Identify risks, and escalate issues as needed to ensure successful project delivery. 

Work closely with other Business Analysts to advance the BA Practice. 

About You: 

The ideal candidate for this role would be a Business Analyst with a strong focus on customers and commercial aspects, as well as a background in Marketing, Sales, and Service process/technology systems. 

Additionally, we are looking for candidates with the following skills: 

What you need: 

Proven experience as a Business Analyst, with a background in Customer Data Management or Customer Data Platforms, and engagement with Marketing, Sales, and Service teams. 

Previous in-house Business Analyst experience within a matrix organisation. 

Proficiency in process modelling and analysis using tools such as Visio or similar. 

Ability to work independently, managing multiple tasks efficiently within project timelines. 

Strong analytical skills coupled with sound business acumen. 

Proficient in conducting effective requirements workshops and adapting elicitation techniques accordingly. 

Passion for delivery through well-written user stories and acceptance criteria. 

Proficiency in developing and maintaining detailed documentation including business requirements, process flows, use cases, and user stories. 

Proficient in JIRA and Confluence. 

Critical thinking ability to identify opportunities, solve problems, or explore alternatives. 

Capacity to anticipate needs and foresee future challenges by focusing on the big picture. 

Proactive approach and willing to go the extra mile to ensure success. 

Experience in B2B/B2C E-commerce domains is preferred. 

The extras you’ll get:
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​ 

Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​. 

Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​. 

Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​. 

Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery​. 

Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS:

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. ​ 

Our purpose? Making amazing happen for a better world. 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclus