Desk Based Account Manager

Found in: Talent UK C2 - 1 week ago

Rochdale, United Kingdom Zen Internet Full time

The Vacancy

We’re building an inclusive work environment

Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.

We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.

FAO Recruitment agencies & organisations:  Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

The Role

Zen has an ambitious growth objective underpinned by the retention and growth of our customer base. 

The post holder is a key member of the Zen Enterprise sales team. This is a role where the post holder will manage the relationship directly with some of our customer accounts, whilst also looking to grow some of our developing accounts. 

There is a fundamental emphasis on managing the existing relationship to ensure the customers want to continue and grow with Zen. 

At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity, cloud and communication solutions work for them so vital that the post holder has the capability to understand and drive sales across all these areas. 

The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent coaching skills and sales experience. They will be committed to striving to overachieve targets while maintaining a focus on the customer experience. 

Key Responsibilities

Day to day management of accounts, to retain and grow revenue through up and cross selling whilst at minimum meeting or striving to exceed sales targets 

Motivate, coach, give feedback and develop yourself to maximise your performance, while also delivering a high-quality customer service 

Ensure you have the right knowledge and skills to be successful in your role and focus on your development to drive further improved performance 

Work with your customers to gain a deeper understanding of their organisational current and future IT strategy, developing a business dialogue with the accounts to drive new business opportunities 

Work with the wider Zen virtual team to progress and successfully close new business opportunities 

Establish relationships in Accounts, positioning Zen as a preferred supplier and working towards ‘trusted partner’ status 

Ensure you champion any specific issues and concerns customers have back into the business, ensuring successful resolution for both parties 

Run a monthly review meeting to update on performance, account activity and pipeline 

Drive performance through incentives and targeting marketing activity into the existing base 

Provide regular forecasts of revenue and sales performance and provide input into the annual budgeting and forecasting processes with Zen 

Build and maintain industry and competitor knowledge 

Achieve growth and retention targets 

Provide clear customer feedback and requirements into other parts of Zen to ensure we drive our company strategy based on customers feedback 

Other reasonable duties and projects as defined by the line manager 

Skills & experience

Ability to demonstrate and aptitude for selling and willingness to learn in the role 

Detailed knowledge of the services in Zen’s portfolio (complex networking, cloud, cloud communications & security) 

Understanding of how businesses operate and procure services 

Proactive user and believer in CRM to assist them in delivering results 

Good people skills with the ability to work with individuals to improve your own performance 

Customer service led approach 

Prepared to help develop internal processes to meet customer needs whilst assisting them in developing their IT strategy using sound technical aptitude and solid solution selling skills 

Accurate timely reporting & forecasting 

UK travel is a pre requisite of the role as well as a willingness to spend time at our Head Office in Greater Manchester

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