Receptionist

2 months ago

Reading, United Kingdom The Roseate Reading Full time
We are looking for
an enthusiastic, talented and dedicated Receptionist to join our luxury hotel brand. The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude.


The Roseate Reading is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience. 

The Hotel was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty. 

One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth. 



Main duties/responsibilities:




  • Ensure
    that all guest accounts are set up correctly with a valid method of
    payment i.e. sufficient advance authorization obtained for all credit
    cards.
  • Enthusiastically
    delivering service excellence by handling all customers’ requests and
    complaints to ensure their satisfaction and a high level of service.
  • Be
    proficient in Front Office operations such as check-ins, check-outs, and
    reservations.
  • Provide
    an accurate handover to returning colleagues at the end of the shift.
  • Knowledge
    of computerized PMS system and ensure system is always up-to-date.
  • Handle
    guest complaints in a careful and courteous manner providing Front Office
    Management with sufficient backup information.
  • Adhere
    to 5 star standards at all times - maximizing revenue including upselling
    rooms and cross selling to food and beverage outlets.


Entry Requirements:




  • Front
    Office experience within a 4/5* star environment is preferable.
  • Excellent
    customer service skills.
  • Attentiveness,
    a well-groomed appearance, initiative, loyalty, maturity, respect for
    confidentiality and discretion, a positive attitude and dependability.
  • Enthusiastic
    in delivering service excellence.
  • Possess
    the ability to work under pressure whilst maintaining attention to detail.
  • Has
    an excellent command of English, both spoken and written.
  • Display
    a polite and professional attitude to internal and external guests


Package benefits:




  • Meals
    on duty
  • Provision
    and laundry of uniform
  • Employee
    recognition awards
  • Performance
    review and personal development plan
  • Internal
    transfer and promotion opportunities
  • Support
    in the development of your career
  • Preferential
    room rates within the hotel group for yourself and family & friends


You must be eligible to live and work in the UK to apply for this
position and be in possession of a current work visa. In line with the
requirements set by the Asylum and Immigration Act 1996, all applicants must be
eligible to live and work in the UK. Documented evidence of the eligibility
will be required from candidates as part of the recruitment process.






 

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