Planner

1 month ago


Oxford, United Kingdom ODS Full time

Job description

Planner

37 hours per week

£35,703 per annum

12-month Maternity Cover

ODS Responsive Repairs team work to provide essential maintenance services for residents in their homes – from repairing doors and windows or faulty electrics to fixing taps or boilers – ODS teams are on hand to ensure we’re delivering a prompt and efficient service. The role of Planner / Scheduler is an essential part of the team – your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we’re delivering excellent customer service to residents and leaseholders. This will include:

- Being the first point of contact for all tenants regarding any repair issues to their property or defects to the block

- Booking repair issues and appointments on the in-house system (Aareon QL & DRS)

- Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair

- Liaising with customers to advise of appointments or delays and updates on follow-on works

- Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work

Being a reactive role, this position requires somebody with excellent organisation skills, a good eye for detail and the ability to work in a fast-paced, often pressurised environment. You will ideally have prior experience as a Planner / Scheduler, and have a commitment to delivering excellent customer service at all times in a professional, courteous manner. In order to achieve this, you will possess the following:

- Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers

- A genuine interest in helping customers at all levels

- Good observation skills, with attention to detail, calm and professional approach

- Ability to work equally well alone using initiative or effectively as part of a team

- Ability to work to tight timelines with good decision-making skills

- IT Literate – good knowledge of Microsoft applications

This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Horspath, Oxford. This position is also available as an internal secondment.



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