UX Researcher

4 weeks ago

Sheffield, United Kingdom Pendo.io Full time

Responsibilities

  • Conduct generative and evaluative research in collaboration with designers and PMs.
  • Build expertise on Pendo as a product, and help to define how Pendo can be incorporated into the research process
  • Be a strong advocate for user- and data-driven product development.
  • Educate counterparts on best practices and current trends within research.
  • Participate in establishing a library of personas, customer journeys, workflows and JTBDs.
  • Create and maintain re-usable user research templates and accessible guidelines to enable PMs and designers to self-serve when needed.
  • Participate in Dovetail insights library and research repository ongoing maintenance.
  • Facilitate and lead group discussions (internally and externally) to enable teams to further define problems or narrow scope.
  • Leverage visual communication to effectively relay user needs, data-driven insights, and to help teams identify areas for improvement and optimization

 

Minimum Qualifications  

  • 2 years of experience supporting a B2B SaaS platform development. 
  • Strong advocate for the user and for data-driven product development
  • 2 years of experience executing multiple research methods including generative (attitudinal), evaluative (behavioral), qualitative and quantitative; ability to align appropriate methods with research objectives.
  • 2 years of experience analyzing and synthesizing qual and quant data. 

Preferred Qualifications 

  • Ability to communicate research insights and recommendations to drive clarity and inform business and design decision-making.
  • Problem-solving skills and visual communication.
  • Comfortable and motivated by work in a fast-paced, rapidly growing organization.

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