Customer Engagement Specialist

7 months ago

Antrim, United Kingdom Energia Group Full time

The Vacancy

You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.

The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.

Our customers would agree and scored us 86% in satisfaction surveys based on last years performance.

This advertisement is for a reserve list, successful candidates will be allocated to roles as they become available. 

Why choose Energia Group?

86% of employees would recommend Energia Group to friends and family as a great place to work You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year round learning and support for professional subscriptions We also offer an annual Bonus of up to 10%, wellbeing programme including a counselling service, sports and social clubs, subsidised gym membership, generous holiday allowance with opportunity to buy more and Health Cash Plans. You will have the opportunity to work in a hybrid approach (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.

What you'll need

6 months customer service experience. Excellent numerical, spoken, and written communication skills with the ability to listen effectively. Computer savvy with a good working knowledge of Microsoft Office.  A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.

Does energy move you?

If so, see how you can be a part of the energy transition.

Take a look at our Energy Moves Us video which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business;

You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We reserve the right to enhance criteria to facilitate shortlisting.

The Company

Full details can be found in the job specification located at the bottom of this page.

NB: IPhone users should download job specification using Safari.

The Company

At Energia Group, energy moves us to deliver careers that power a greener and fairer future. Across our two brands that serve the entire island of Ireland; Energia and Power NI we supply hundreds of thousands of homes and businesses with positive energy solutions and innovative technologies leading Irelands decarbonisation efforts. Were looking for people with positive energy who want to transform their ambition into impact in our environment and communities.

What We Offer

Career Progression

Excellent Holiday Allowance

Annual Cost of Living Salary Review

Annual
Bonus

Generous Pension Scheme

Learning & Development

Social Opportunities

Wellbeing Programme

Health
Care

Family Friendly Policies

Sports and Social Club

Subsidised Gym Membership

Cycle to Work Scheme

A Diverse, Collaborative Team

Award Winning Company

Vibrant Company Culture

Energy Moves Us

Next Steps

All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process.

A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.

Best of luck

Energia Group is an equal opportunities employer.

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