Health Club Team Member
1 month ago
Are you passionate about providing outstanding customer service?
Do you enjoy working in a customer facing role?
The Health Club Team Member is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel’s leisure club so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.
What will I do?
Understand the operation of spa and leisure to offer advice and guidance to all members, potential members and guests Welcome and greets all those arriving at the spa and leisure facilities, responds to queries, offers advice and collects fees where appropriate Take correct booking details for members and guests using the facilities Answers the phone, makes leisure and spa bookings, supports with membership sales, membership enquiries, spa sales and spa enquiries Responsible for handling cash and cashing up at the end of a shiftCarry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facilityDaily water management of the swimming pool and spa pools through regular testingCarry out gym inductions for all new members and regular gym re-assessments as part of the leisure club retention strategyLiaise with the maintenance teams to ensure the highest and professional of standards for all facilities and servicesEnsure high standards of hygiene, cleanliness and tidiness in the leisure and spa facilitiesAdhere to health and safety, procedures and report anything which causes concern to the appropriate authorityComplete any other ad-hoc tasks as requiredFlexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food & beverage, enquiries, memberships, maintenance and housekeeping, spa & leisure)Is this the role for me?
Previous Leisure / Health Club or Spa experience preferableOne or more qualifications in either Pool Plant/Pool Lifeguard/Spa or Leisure ClubPassion for delivering exceptional guest servicesCourteous and pleasant attitude towards guests and other team membersPatience and good listening skillsConflict resolution experienceGood telephone manner and IT SkillsAbility to work under pressure and able to multitaskGood attention to detailAbility to take initiative and a practical approach to problem solvingDue to the nature of the role & industry, flexibility is required to working hours as weekend and evening work will be requiredGood time management and organisational skillsAbility to work as part of a teamWhy The QHotels Collection?
Family and Friends discounts in hotels across The QHotels Collection Free onsite parking Various Employee celebratory days throughout the year Support with training & professional qualifications, including course fees Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio Internal talent exchange networkAccess to an Employee Assistance Programme, 24/7, 365 days a yearWe have other current jobs related to this field that you can find below
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