Senior Claims Advocate

3 weeks ago

London, United Kingdom Ardonagh Advisory Full time

Job Summary/ Overview

Contributing to the achievement of Corporate objectives by assisting in the management of the claims function ensuring accurate and efficient broking and/or processing of claims received from notification to settlement, in line with specified terms and conditions

Responsible for : Claims Advocates / Junior Claims Advocates

Reports to : Claims Manager

Principal duties and responsibilities

Managing Resources

Assisting the Claims Manager in managing team resources and quality control of all team activities. Delegating and supervising work to be undertaken by claims staff to ensure consistency of quality and service Providing advice, support and guidance to other team members. Managing own workload and time, to maximise efficiency and ensure that deadlines and targets are met Undertaking ongoing communication with claims colleagues, accounts and other Bishopsgate Divisions to ensure timely and accurate production of documentation and maintenance of systems and records Providing advice and guidance, and sharing of knowledge and expertise, within own division and across the Group

Relationship Management

Continuing to develop and maintain relationships with peers, senior management and colleagues both within own Division and across Ardonagh Group Managing and developing relationships with underwriters, adjusters, attorneys, clients, and industry peers Actively participating in regular team discussions/updates

Business Operations

Overseeing and completing production of new claims files and ensuring they are completed in line with defined standards Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising Providing Underwriters with an informed précis of claim Answering complex questions from Underwriters quickly and accurately Negotiating with underwriters, attorneys and clients on complex claims Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience Reviewing and assessing Underwriters comments and making informed decisions Overseeing the receiving of settlements within agreed timescale Expanding knowledge of policies and their implications. Reconciling funds and accounts, investigating any discrepancies that arise Producing accurate and quality correspondence, filtering information to ensure relevance to receiver Providing regular feedback to Claims Manager on portfolio of claims, current status and market conditions and their possible implications Supervising and checking work produced by team members and providing feedback where appropriate Attending client meetings as appropriate Timely and efficient problem resolution using broad experience gained and escalating contentious issues/complex claims to Claims Manager or Head of Division as appropriate Ensuring the team’s compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records Undertaking general office administrative duties as and when required Using market knowledge to justify loss reserves set by Third Parties on certain claims.

Market Environment

Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications Recording Continuous Professional Development (CPD)

·Understanding and being sensitive to current market dynamics

MAIN job requirements (education and experience necessary to fulfil job)

Education

Good GCSE’s or A Levels including Maths & English - required

Working towards DIP / ACII – desired

Experience

Proven and practical experience of applying competencies at the levels detailed below Required

Required Competencies

Technical Competence

Knowledge and understanding of the general insurance market and principles relating to casualty, PI and property classes of business Understanding of London market structure, practices, processes and procedures including systems and relevant documentation Knowledge and understanding of London market claims practices, processes and procedures including systems and relevant documentation Knowledge and understanding of North American PI claims business Knowledge and understanding of insurance accounting systems including clients, underwriters, third party and brokerage accounts

Core Competencies

·Working in a team environment

Client focus and relationships Communication Driving for results Business awareness

Managerial Competencies

Values based leadership Relationships and networks Strategic perspective

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