Regional OT Infrastructure Functional Coordinator
2 weeks ago
RWE Renewables Iberia S.A.U.
To start as soon as possible, full time, permanent
As an Regional OT Infraestructure Coordinator you are responsible for the day to day of the OT operations of decentralize infrastructure, including priorities and responsibilities of the subfunction of the team.
Your tasks
Own and manage the day to day of our decentral OT infrastructure, including our regional offices and sites for the OT environment – including the necessary operations within – taking ownership and full responsibility of service issues and incidents besides coordinating with the relevant parties and communicating effectively and openly to stakeholdersEnsure OT systems reliability and availability of the decentral assets as well as analysis and escalations of critical problems and issues (including KPIs).Ensure compliance with internal and external rules and local or international laws of the countries where we operate, including security operations and/or ISMS/ISO27000 standards.Own the decentral infrastructure documentation, including but not limited to patch management, hardware details, backup procedures, Hardware Life cycle, Hardware inventoty management, etc., making sure it remains updatedOrganize and optimize requests within the subfunction and/or a business or team leader requests.Monitoring and managing third party support and service desk team to ensure optimal service including but not limited to performance management for current and future demandsManage the responsibilities within the subfunction of the team, including directing colleagues (internal and externals) and their priorities.You will also support the performance management of the members of the infrastructure subfunction.Act as an interface for the team leader – supporting in escalations and day to day issues.Ensuring all systems, procedures and methodologies are followed enabling an outstanding service deliveryAbility to support on the coaching of the colleagues.Your profile
Successfully completed a Degree in Information Technology or related experience in relevant enterprisesExpert in the area of Operational Technology – including hardware brands (HP, Dell), virtualization using VMware and combined with years of experience in the area. Hardware life cycle (including installation and configuration) for the decentralized infrastructure, Virtual machine management, Windows and Linux systems, patch management, backups, managing datacenter operations with external partners will be part of your day to day.Clear understanding of network architectures, networking protocols, VPNs, VLANs, QoS, NATs, Routing etcYour background will be from the Renewables Sector (OT Operations).You will have a clear understanding of management and related tasks, including but not limited to conflict management, enable cooperation and running the business.Strong passion for improvements – including coordinating Root Cause Analysis and lessons learnt.Ability to troubleshoot in complex OT related systemsKnowledge of ITIL principles, including escalation procedures, incident management, change management and other disciplines related to device service deliveryProficiency in leading both physical and virtual teamsExperience in dealing with third-party-provided servicesEmpathy and experience in working in international environments, demonstrating a proactive and problem solving attitude.Fluent in English – writing and speaking. German, French or any other language are a plus.Ability to travel throughout Europe#LI-LV1
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