Admin Assistant

Job summary

To provide comprehensive administration support to ensure the smooth and efficient service of the Radiology departments. To communicate with a range of internal and external professionals and organisations, whilst providing an excellent customer service experience at all times.

Main duties of the job

Responding to a high volume of calls and enquiries sympathetically to ensure the appropriate action is taken at all times requests for diagnostic imaging results, patient queries, rescheduling appointments etc.

Advise patients of their imaging appointments for MRI, CT, X-ray, Fluro, Ultrasound and Dexa by telephone or by letter, including any other required information/literature and send by post.

If required, discuss sensitive/explicit/complex information with the patients' for forthcoming examination.

Send out preparation guidelines with appointment letters along with the appropriate medication Gastrographin or Ominipaque as prescribed by the Consultant Radiologists.

At short notice cancel, amend and reschedule Radiology imaging sessions and appointments following strict guidelines as required. Inform patients/staff accordingly for Lymington, Hythe and Romsey.

Cancelling scanning lists and rebooking for all Radiology departments.

Ensure Urgent diagnostic reports are escalated to the referrer as soon as possible via email as instructed by the Consultant Radiologists/Reporting Radiographers.

About us

Are you committed to providing remarkable care and service?Are you passionate about helping people and want to make a difference every day?We want to meet you

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

Working as a team and supporting each other, we put patients and our staff at the heart of everything we do. We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities. We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

3 GCSE (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths Word Processing

Desirable

NVQ Office Administration or working towards

Experience

Essential

Good customer relation skills / experience Previous experience of working in customer service / NHS / Public Sector Call Centre environment skills

Desirable

Good customer relation skills / experience Previous experience of working in customer service / NHS / Public Sector Call Centre environment skills

Additional Criteria

Essential

Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment Ability to deal with non-routine work tasks Ability to produce high quality / accurate work Excellent time management skills Planning and organisation skills Excellent communication skills, verbally, electronically and in writing Ability to use a range of styles for a range of situations and audience.

Desirable

Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment Ability to deal with non-routine work tasks Ability to produce high quality / accurate work Excellent time management skills Planning and organisation skills Excellent communication skills, verbally, electronically and in writing Ability to use a range of styles for a range of situations and audience.

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