Operational Manager

1 month ago

Liverpool, United Kingdom Long Lane Medical Centre Full time

Job summary

Do enjoy a challenge, do you want to join a practice who recognisesthat General Practice needs to modernise, if so, this role is for you.

Long Lane Medical Centre is embarkingon a journey of significant change, and we are looking for an OperationalManager (OM) to support this journey. The Operational Manager will be responsiblefor the day to day running of the practice and will support the Partners and PracticeBusiness Manager in the strategic planning of the practice.

The role is part of the newmanagement structure and is key to the modernisation of the practice.

We acknowledge our practice isin need of modernisation, so we are looking for someone who has vision, tenacityand focus.

If the above sounds like somethingyou want to be part and you have the necessary experience and drive, come and join us on this exciting journey.

We are a friendly team withover 3 decades of staff retention. We can offer compressed hours, continuous servicefor holidays (if you have worked in the NHS) and a good level of sickness benefits.

Main duties of the job

Responsible for the day-to-day running over the practice,motivating and managing staff, optimising efficiency and overall performance,ensuring the practice achieves its long-term strategic objectives in a safe andeffective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management

Through innovative ways of working, support thepractice business manager leading the team in promoting ED&I, SHEF, quality& continuous improvement, confidentiality, collaborative working, servicedelivery, learning and development and ensuring the practice complies with CQCregulations.

About us

Long Lane Medical Centre has a population of 8050 and is inone of the highest deprivation areas in Liverpool. We feel this makes our roleseven more important as we want to ensure we deliver an excellent standard of healthcareto all our patients.

We have multi-disciplinary team which includes:-

4 partners (3 GPs & Nurse Clinician) 1 salaried GP & a vacancy for a 2nd SalariedGP 1 ANP Pharmacy Team 2 Practice Nurses 1 Assistant Practitioner Business Practice Manager 2 Office Managers Reception & Admin Staff PCN ARRS Roles (Health Wellbeing Coach, Care-Coordinator,First Contact Physio)

The practice is looking to upskill some of the team as thisis needed to build resilience within roles.

We offer a wealth of wealth of services above the GMS contract requirementswhich in turn offers our patients additional care and support.

Job description

Job responsibilities

The following are the core responsibilities ofthe Operations Manager. There may be, on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload and staffinglevels.

Managingthe day-to-day operations of the practice, ensuring staff achieve their primaryresponsibilities Providingleadership and guidance to all staff ensuring that they adhere to policy andprocedure at all times OverseeingHR with the practice, sickness, holidays Overseeingthe administrative elements of QOF, liaising with GPs, nursing staff andadministrators Implementingsystems to ensure compliance with CQC regulations and standards Evaluating,organising and overseeing the staff induction programme Implementingand embedding an effective staff appraisal process Implementingand embedding an effective practice and staff development plan for all staff(clinical and administrative) whilst maintaining a robust training record Implementingeffective systems for the resolution of disciplinary and grievance issues,maintaining an overview of staff welfare Leadingthe management of the clinical system, ensuring IT security and IG complianceat all times and responding to and resolving all local IT issues Activelyencouraging and promoting the use of patient online services Updatingand acting as the focal point for the practice website and social media sites Guidingstaff and developing searches and audits on the clinical system Reviewingand updating clinical templates ensuring they relate to current practice Marketingthe practice appropriately to ensure patient population is stable or increasing Managingcontracts for and highlighting issues with services , cleaning, gardening,window cleaning etc. Guidingthe team to reach QOF targets (supported by the nursing and administrativeleads) Ensuringthe staff implement the practice wide approach to the management of all patientservices matters ManagingDNAs, providing data and planning tools coupled with liaison with referredrepeat offenders Implementthe complaints process, ensuring complaints are dealt with in a timely mannerand, where necessary, escalated to the next level Ensureall staff are aware of the management of the premises, including health andsafety aspects and undertake risk assessments and mandatory training asrequired Monitorand disseminate information on safety alerts and other pertinent information Maintainthe significant event database, providing advice to staff and briefing the teamat meetings as required Reviewand update practice policies and procedures Undertakeclaim process for LES/ES inclusive Practicelead for CQRS

In addition to the primary responsibilities,the Operations Manager may be requested to:

Supportthe management of the Patient Participation Group Supportthe overall practice clinical governance framework, submitting reports for OQF,enhanced services and other reporting requirements using CQRS/ Open Exeter etc. Briefclinicians on performance levels, advising actions to ensure high achievementacross all QOF areas Identifytrends and devise solutions to reduce risk and repeated occurrences ofsignificant events Develop,implement and embed the practice audit programme (in conjunction with the leadnurse) Supportthe practice and management team with continuous improvement and changeinitiatives Actingas the lead for recruitment including pre-employment checks and DBS Reviewingand regularly updating job descriptions and person specifications ensuring allstaff are legally and gainfully employed Person Specification

Qualifications

Essential

1. Good standard of education with excellent literacy and numeracy skills (GCSE English/Maths C or above) 2. Leadership and/or management qualification

Desirable

1. Educated to A-level/equivalent or higher with relevant experience 2. AMSPAR qualification

Experience

Essential

1. NHS/ Primary Care general practice experience 2. Experience of working with the general public 3. Experience of working in a healthcare setting 4. Experience of performance management, including appraisal writing, staff development and disciplinary procedures

Desirable

1. Experience of managing multidisciplinary teams 2. Experience of successfully developing and implementing projects 3. Relevant health and safety experience

Skills

Essential

1. Excellent communication skills (written, oral and presenting) 2. Strong IT skills (generic) 3. Excellent leadership skills 4. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment 5. EMIS/SystmOne/Vision user skills 6. Effective time management (planning and organising)7. 7. Ability to network and build relationships 8. Ability to implement and embed policy and procedure 9. Ability to motivate and train staff

Desirable

1. Ability to recognise opportunities to enhance service delivery 2. Strategic thinker and negotiator 3. Proven problem solving and analytical skills

Personal Qualities

Essential

1. Polite and confident 2. Flexible and cooperative 3. Excellent interpersonal skills 4. Motivated and proactive 5. Ability to use initiative and judgement 6. Forward thinker with a solution focused approach 7. High levels of integrity and loyalty 8. Sensitive and empathetic in distressing situations 9. Ability to work under pressure 10. Confident, assertive and resilient 11. Ability to drive and deliver change effectively 12.Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Other requirements 1. Flexibility to work outside core office hours

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