Current jobs related to Patient Advisor - Carnforth - Ash Trees Surgery

Job summary

An excellent opportunity has arisen for Ash Trees Surgery to recruit a Patient Advisor

We are currently looking for an enthusiastic, customer focused Patient Advisor to join our friendly team working on reception and in our general office. This is a vital role which requires strong customer service skills, you will provide our patient population with a high quality, professional service and assist the public in accessing other service providers.

As a Patient Advisor you will work flexibly between 07:30am 18:30pm Monday to Friday, a fixed working pattern will be provided.

We operate across our 6 sites; you will have one site identified as your main site, but you may be asked to work at any of our sites as required.

We welcome applications from individuals who enjoy providing outstanding customer service, have a keen interest in being part of a team striving to improve patient experience and outcomes and who have excellent communication and IT skills.

Previous NHS experience is not necessary butdesirable.

Main duties of the job

Act as first point of contact for patients attending and/or contacting the Practice, with a caring and empathetic manner Make patient appointments for GPs, nurses & our wider team, handle requests for home visits, prepare records and prescriptions Answer incoming calls promptly, diverting calls, taking messages & responding to enquires as appropriate Open premises at the start of each day (branch surgeries), switch off alarm & make all necessary preparations to receive patients for example Prepare consulting & examination rooms, tidy waiting area Secure premises at the end of each day, ensuring the building is totally secure, internal lights off & alarm activated Ensure all records both paper & computerised are tidy and completed in the appropriate manner following procedures Ensure consulting rooms are prepared in readiness for each consulting period, reception and waiting areas are tidy and safe Working as part of a team and provide a key point of contact for communication between all patients, members of the primary health care team, secondary care & other associated health care professionals and our wider community colleagues. New Patient and Temporary registrations Ensure the telephone system is operational at the beginning of each day & has switched over to night service at the end of each day Other duties may include processing of patient prescriptions/ prescriptions online Assist with training new members of the team

About us

This Job Description isintended as a basic guide to the scope and responsibilities of the post and isnot exhaustive. It will be subject to regular review and amendment as necessaryin consultation with the postholder.

Job description

Job responsibilities

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Health & Safety:

Staff members are expected to assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend all relevant annual updates

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

GCSE or equivalent (preferred)

Desirable

Previous Patient Advisor experience

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