Booking Office Co-Ordinator

2 weeks ago


Tetbury, United Kingdom Tetbury Hospital Full time

Job summary

Are youpassionate about delivering high-quality patient-centred care in awell-equipped and established Administration Department? An excitingopportunity has arisen for a Booking Office Administrator to join our committedteam on a permanent basis for hours per week. The hospital comprises of a well-equippedtheatre & purpose-built procedure room, outpatient department, minor injuryand illness unit and x-ray. You will beworking with a compassionate administration team committed to delivering the bestin care and rated Good by the Care Quality Commission.

Main duties of the job

To provide a call centre function to supportpatients in booking their healthcare appointments.

To support the administrative functions withinthe booking office and, when appropriate, the wider organisation.

To provide managers with information regardingbooking trends and escalate when additional capacity is required, or when aclinic is not being utilised efficiently.

Benefits

Pay and Annual Leave in line with agenda for change.

Enrolment into pension scheme or continuation of NHS pension scheme.

Professional development and progression opportunities.

Flexible approach to working patterns.

Staff bonus scheme.

Access to employee assistance programme.

About us

TetburyHospital is an independent healthcare provider in the heart of the Cotswoldsproviding an established day surgery service to patients who choose to havetheir NHS surgery at Tetbury. Thehospital is highly regarded by our visiting consulting body who provides a widerange of specialities including ophthalmic, general and gynaecologicalsurgery. The primary focus of thehospital is the NHS services we provide across our outpatients, day surgery andminor injury and illness unit. Inaddition to our NHS-funded services, we offer private health care to self-payand medically insured patients. TetburyHospital Is a respected partner in the Gloucestershire health and care systemand valued by staff and patients for the high-quality, personalised care thatwe are proud to offer.

Job description

Job responsibilities

Thepost holder will work as part of the Administration Team, providing a full andconfidential Day Surgery/outpatient appointment booking service for patientsand clinicians ensuring wait time targets and clinical targets are met and allcapacity efficiently used.

ToMonitor progress of referrals, identifying problems and taking appropriateaction to ensure efficient management of referrals.

Tomonitor and maintain waiting lists, ensuring adherence to the NHS Charter andlocal and National access standards ( 18 weeks referral to treatment)

Toaction theatre/clinic cancellations and re-scheduling patients ensuring thatclinical priorities are maintained and liaising directly with consultants wherecapacity problems exist.

About You

The idealcandidate for this role will have:

Excellent interpersonal skills.

Good IT skills.

Experience in an HR role would bedesirable.

A flexible approach to work, and apositive attitude.

To find outmore about this role please contact Oliver Catchpole, HR Advisor at

Applicationsfor this role will be reviewed on an ongoing basis and therefore the closingdate on the advert is indicative only.

Please notethat offers of employment are subject to receipt of satisfactory references anda DBS check. Applicants must have the right to work in the UK.

TheTrust is committed to equality and diversity in employment and is a mindfulEmployer. The Trust is committed to improving the working lives of its staffand may have flexible working options available.

Person Specification

Qualifications

Essential

Keyboard qualification, or practical experience. NVQ3 in customer care. Understanding of Confidentiality and Data Protection Act.

Desirable

ECDL, or working towards.

Experience

Essential

Experience with a variety of IT packages, including email, spreadsheets and database packages. Experience of customer services. Ability to multitask ( input into data base whilst conducting telephone transactions with patients) Excellent interpersonal skills for dealing with people internal and external to the Trust. Ability to synthesis and analyse information to use resources effectively. Previous Health service Experience. Knowledge of booking system (Choose & Book and PAS) Knowledge and experience of management of waiting lists, primary target lists, local and national waiting time targets. Knowledge of medical terminology and specialty associated tests and investigations.

Desirable

Previous Health service Experience. Knowledge of booking system (Choose & Book and PAS) Knowledge and experience of management of waiting lists, primary target lists, local and national waiting time targets. Knowledge of medical terminology and specialty associated tests and investigations.

Communication Skills

Essential

Able to communicate effectively and articulately at all levels utilising appropriate media (written/verbal, electronic etc) Motivated and enthusiastic.

Flexibility

Essential

Able to organise priorities and manage own workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable. Ability to learn quickly and adapt to changing circumstances.

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