Business Process Analyst

2 weeks ago

Derby, United Kingdom Kuehne+Nagel Full time
Business Process Analyst - Road Logistics

Derby, Derbyshire, United Kingdom | Frachttransport und Kundenservice | Vollzeit | JR2409_0014

We have an exciting new opportunity for a Business Process Analyst Experienced within the logistics industry having knowledge and experience of Transport Management Systems within the field of Customer Service / Operations / Finance / Customs, to join our System and Process continuous improvement team.

Your Role The Business Process Analyst role is a recently formed role and is key to ensuring high quality, business process management and process efficiency, across road logistics in the U.K. The Business Process Administrator will join a team responsible for defining our current business processes supporting implementation of standardisation, continuous improvement and best practice Change Management by use of generally accepted formal and rigorous procedures and confirming our operation is delivering those working processes to the highest quality possible within our working operation. As a Business Process Administrator you will be working closely with the department managers and supervisors to agree and define key components of the documented working instruction, in terms of content, to deliver the desired process outcome, in line with our customer promise of quality, service and delivery. You will be a Key pillar in the identification, creation and availability of reliable and repeatable key Quality deliverables throughout varied KN systems & processes. Your Responsibilities
  • Understand KN working processes to enable effective process mapping and documentation of processes to enable and facilitate understanding;
  • Produce documented working instructions using KN Standards for all customers;
  • Support maintenance of above KN standard documentation within KN Docs;
  • Working closely with our process engineering community you will be sharing the responsibility to develop your knowledge and experience around continuous improvement tools and techniques to enable personal, system and operator development, to improve outcomes and efficiency within all aspects of our road logistics operations;
  • Working closely with our department leaders, managers and supervision to agree the documented processes and working instructions are fit for purpose and in a position to handover to the operational community, to allow those communities to become self-auditing and self-sufficient in the management and revision of those documents;
  • Create and Support analytical investigations, based on the previously documented processes and working instructions, to identify opportunities to improve through changes of process flow and automation opportunities;
  • To identify and escalate any non-conformances identified and support the generation of solutions/Improvement IT specifications to resolve non-conformances and facilitate continuous improvements as required, through structured problem identification and solving processes;
  • Project Administration, Project Trackers, support, co-ordination;
  • Communication, Stakeholder management, collaboration;
  • Managing/co-ordinating Transition;
  • Flexibility to adjust and adapt as necessary to support business priorities.
Your Skills and Experiences
  • Experienced within the logistics industry having knowledge and experience of Transport Management Systems within the field of Customer Service / Operations / Finance / Customs;
  • Computer literate and familiar with using MS Office applications, including MS Teams, Excel, PowerPoint, Word and Visio or similar, would be desirable;
  • Confident with time management, planning and working independently to prioritize and deliver agreed goals, to agreed timescales and maintain progress within Performance Management System platform or similar;
  • Confident and experienced with analytical skills using data to drive positive decision making.

#LI-JD4

Good Reasons to Join If you want to be a key part of our business process management, system and process improvement Road Logistics team, we are offering this permanent opportunity for the right candidate. This role is an excellent opportunity to develop your experience, and career, with road logistics U.K., the skills and knowledge you will acquire will bring additional opportunities in whichever direction your career at road logistics takes. This role will be based out of our East Midlands Gateway site in Derby.

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