ASD Team Secretary

1 week ago

Stockport, United Kingdom Pennine Care NHS FT Full time

Job summary

An exciting opportunity has arisen for a highly motivated individual who would like to join the Children's and Adolescent Mental Health Service (CAMHS). You will be joining a vibrant, established, and well-trained multi-disciplinary team where values are based on high quality care and delivery, which is integral to all decision making. The team enjoy working together, setting new challenges, and jointly celebrating successes.

The vacant post is to provide a high-quality secretarial service to the ASD Team and to the service as a whole ensuring that the highest standards are maintained in line with the Trust's policies and procedures.

The successful candidate is required to have extensive knowledge of the NHS core business systems and processes.

The successful candidate would need to have good organisational skills and have the ability to manage the extensive workloads and to meet pre-determined deadlines.

The successful candidate would be required to have the ability to work both as part of a busy team and ontheir own initiative.

Main duties of the job

The post holder will be responsible for the provision of an efficient and effective service with excellent standards of customer care and referral processes within the ASD Team, post holder must be adept at problem-solving techniques and possessexceptional decision-making post holder will also be responsible for maintaining accurate data of the service activity and support the clinical work of the ASD Team service via administration systems and role will involve liaison with children, young people, their families and members of the public via the telephone and face to face.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. Flexible working opportunities to support your work/life balance Access to Continued Professional Development Involvement in improvement and research activities Health and Wellbeing activities and access to an excellent staff wellbeing service Access to staff discounts across retail, leisure and travel Job description

Job responsibilities

To provide a full ASD secretarial service to the ASD Team which includes typing letters, psychiatric reports, non-clinical correspondence, audio typing, prioritising own workload, the use of email, send faxes and attend to photocopying as and when required. To proactively manage the appointment diary ensuring that all appointments are filled, and practitioners time is fully utilised, flagging gaps in the diary to the ASD Team Lead to ensure all appointments are allocated. To manage families expectations around waiting times and signpost to relevant support services whilst they await assessment. To communicate via the phone with distressed and challenging service users andtheir families to arrange/amend appointments, and to provide families with an up to-date status as to progress on the ASDAT pathway. To communicate via the phone with schools and other professional agencies regarding referrals to the ASDAT pathway, to advise the correct referral process, and to document reports of escalating behavioural issues, sharing these appropriately with the ASD Team Lead. To request additional information from schools to support the ASD assessment as necessary.

Person Specification

Interview and certificates

Essential

Educated to GCSE level in Maths and English or equivalent RSA3 typing / word processing or equivalent demonstrable skills ? Highly developed office management skills Extensive experience in general office/secretarial work

Desirable

Excellent Audio typing skills Experience of working with an electronic patient records system such as NCRS / PARIS or EMIS Extensive data management skills

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