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Registered Manager

3 months ago

St Albans, United Kingdom Bricketwood Full time

Our Mission Statement:



OUR MISSION is to make a positive difference to
people and their families by delivering personalised health and social care
that helps them to achieve the things they want out of life. Our Values: 



SAFE: We put the person at the centre of all
our work and listen and act on what they tell us. We will respect and promote
the human, legal and civil rights of all the people we support, our
organisation and wider society. 



SOUND: We will provide high quality care and
support that is safe, evidence based, and outcome focused. We will work in an
appreciative way, that is hopeful and encouraging, using positive and
strength-based approaches. 



 SUPPORTIVE: We will empower the people we support in a
manner that is progressive and enables them to exercise choice and control. We
will work with our partners to create pathways that enable people to grow and
achieve their goals 



Job Purpose Lead and manage a small 6 bedded service for people with
learning disabilities, autism and/or mental health conditions. Adhere to all
regulatory and relevant legislation requirements. Provide effective leadership
to the staff team promoting the values, policies, and procedures of Bricket
Wood. To ensure that the workforce has the skills, competencies, and knowledge
to ensure that the people we support lead as independent and fulfilling lives
as possible. This job description lists the main areas in which you will be
expected to provide support. We may need to add more specific tasks to this
based on the needs and wishes of the people. This supports their right to have
control over their own lives.



 Main Duties and Responsibilities 



 Leadership • Ensure that rotas reflect individual
hours and recognise the skill mix of the workforce, ensuring safe, effective
staffing levels to support people to live the life they want. 



• Ensure enhanced hours are clearly evidenced and delivered. 



• Ensure that there is evidence of effective handovers, planning of the
day-to-day activities and ensuring staff are following support plans and
relevant policies and procedures 



• Oversee and monitor accidents or incidents ensuring these are
documented in the managers monthly report and relevant safeguarding or CQC
notifications have been raised or escalated to Quality and Governance
Lead. 



• Monitor and oversee the interactions and performance and conduct of
staff on duty and respond to poor or inappropriate practice.



 • Ensure that safeguarding concerns are reported to the Local
Authority and liaise with the Operations manager and Quality and Governance
Lead immediately in response to serious incidents. 



• Provide effective supervision to support staff. 



• Ensure all staff are up to date with their mandatory training and
address non-compliance with individual staff. 



• Provide on call phone advice, guidance, and support to the workforce
out of hours when required. 



• Ensure that medication is administered in a timely fashion and ensure
any medication errors or discrepancies are reported. 



• Develop an open, transparent culture which strives for continuous
improvement, the well-being of the staff team and a learning culture where the
workforce feel valued. 



• Lead on safer recruitment in line with CQC Regulations. • Ensure
concerns and complaints are acted upon in a timely manner. 



• Ensure regular spot checks and competencies are undertaken to monitor
care delivery, staff competency and service user satisfaction. 



• Be a positive role model and lead the team ensuring annual leave,
payroll, recruitment, invoices, and rotas are managed effectively.



 • Ensure all information is kept up to date in accordance with
GDPR legislation. • Lead on initiatives to market the service and attract new
referrals and enquires. 



• Develop key relationships with the Care Quality Commission, local
authority, health professionals and other key stakeholders. 



• Create an open and transparent culture enabling staff to confidently
raise concerns and ensure there is clear evidence of lessons learnt when there
have been incidents and near miss events. 



• Plan and lead an on-call rota ensuring staff have access to clear
advice, guidance, and support in case of any emergencies.



 • Monitor staffing hours and annual leave ensuring staff are
taking regular breaks throughout the year to prevent burnout and support good
staff wellbeing.



 • Ensure that staff have the necessary resources to carry out
their roles and responsibilities.  



  Chair monthly staff meetings following Bricket Wood Terms of
Reference to create opportunities for feedback and ensure all staff are aware
of the company goals. 



 • Ensure that Staff members all understand their expectations as
an employee of Bricket Wood and the Mission Statement and Values we
promote. 



• Build Bricket Wood’s vision and arrange networking events and family
and friend’s days to enable relationships to be established.



 • Ensure that staff all have signed contracts and that their staff
files are kept up to date and contain all relevant information including
supervisions, sickness, annual leave, and performance concerns are documented
and in place. 



• Commit to the development, knowledge and skills of the staff team
ensuring that mandatory training is up to date and that opportunities are
identified for additional training according to service user needs and
individual staff development. 



• Ensure staff have knowledge an understanding of the Right care, Right
culture, Right Support CQC guidance.



• Ensure that Positive Behaviour Support is embedded in the culture of
the service through training, support plans, and the culture of the home. •
Carry out investigations when there has been care or conduct concerns, liaising
with our relevant HR partners as necessary.



 • Act swiftly to performance and capability concerns. • Ensure all
new staff have an induction and regular meetings in their probation. 



• Address concerns with staff performance, competency, and skills always
following relevant policies and procedures and with support from the HR and
Nominated Individual. 



• Ensure robust handovers are carried out between each shift. 



• Ensure that you maintain knowledge and understanding of the Health and
Social care standards, CQC regulations and key legislation. 



• Ensure that the home is operating as described in the statement of
purpose. 



• Review all operational documents in conjunction with the Nominated
Individual as a minimum yearly but as and when necessary. 



• Carry out any additional tasks or duties according to your Registered
Manager responsibilities and within your scope of competence.   



  The people we support:



• Ensure that there are effective support plans in place for all the
people we support based on the needs, risks and wishes of the person and in
co-production with them. Ensure these are updated at least monthly or as needs
change. 



• Ensure support plans identify goals and identified outcomes using the
relevant Outcome Star.



 • Ensure capacity assessments are in place for relevant service
users. 



• Ensure new care and support packages are communicated clearly to the
staff team ensuring everything is in place to deliver safe, effective care and
support based on the needs and wishes of the service user and relevant best
practice guidelines.



 • Ensure robust partnership working with relevant health
professionals and key stakeholders. Raise any concerns with any gaps in support
with the Nominated Individual. 



• Promote independence, positive risk taking and embracing Equality and
Inclusion to enable the people we support to live their best possible
lives  



  Develop strong relationships with service users and their
families ensuing regular monitoring of care and support delivery



 • Ensure all service users have monthly key worker meetings and
are offered an annual support review



 • Ensure all service users are encouraged to participate in an
annual service user feedback survey. 



• Enable opportunities to support service users to vote.



 • Ensure that the Accessible Information standard is always
followed, considering the needs of all the people we support.



 • Ensure service users are supported to make their home personal
to them.



 • Ensure staff have knowledge and understanding of individual
tenancy agreements and how to support service users to raise concerns.



 • Provide direct care and support where necessary and ensure there
is evidence of regular spot checks and competencies of care and support
practices.



 • Always maintain a regular line of communication with the
Nominated Individual and Director. 



• Act as Safeguarding Lead the home ensuring the safety and welfare of
the people we always support. 



  Quality and Governance  



  • Follow the Governance calendar ensuring all relevant systems
and process are undertaken. 



• Ensure all audits are undertaken as per the Quality Assurance
framework and actions are added to the Continuous Improvement Plan.



 • Complete and submit the monthly managers workbook ensuring all
accidents and incidents are recorded and key performance indicators are
escalated to the Quality and Governance Lead for analysis. 



• Carry our regular observations audits of staff interactions. 



• Ensure that competencies are undertaken in key areas. 



• Attend the bi-monthly Quality and Governance meetings, feeding back
the trends and incidents in your service. Other duties 



• Take the lead in marketing your service, developing key relationships
with commissioners and ensuring that vacancies are communicated, and
assessments are undertaken in a responsive manner. 



• Act as an ambassador for the service ensuring as the Registered
Manager you always maintain professionalism and integrity. 



• As a Registered Manager in the service, ensure you refrain from
befriending staff or services users on social network sites. 




Refer a friend



Long Service Award