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Receptionist - Enhanced Access
4 months ago
Job summary
Wyre Integrated Network PCN are recruiting for a Receptionist to join their Enhanced Access team. The successful candidate will join a team of practices nurses, health care assistants, receptionists, GPs and ACPs offering evening appointments to patients within WIN PCN.
As this role is a bank role the successful candidate will be required to work across the 4 practices within WIN PCN. 2 Poulton-Le-Fylde practices and 2 Thornton-Cleveleys practices.
These include;
Beechwood Surgery Lockwood GP Surgery Queensway medical Centre The Village PracticeThe Enhanced Access service provides out of hours appointments Monday - Friday from 18:30 -20:00.
Patients are able to book these appointments through their GP Surgery.
Main duties of the job
Welcoming patients on arrival and arriving them on the Emis system correctly. Booking, amending and cancelling appointments. Ensuring reception desk is kept clean and tidy. Making telephone calls for sample collection. Supporting clinicians with any tasks needed, i,e. chaperoning. Dealing with patient queries and pointing them in the right direction if needed. Keep a check on the stock levels and ensuring all stock is in date. Closing down sites Ensuring all training is up to date. Ensuring all policies are viewed and read. Undertaking any other reception tasks set out by the PCN Manager.
About us
We are looking for an energetic and motivated individual to join our innovative Network.
WIN PCN covers 29,000 patients over four practices in the Thornton-Poulton area and uses a network of skilled clinicians to forge relationships with varying healthcare providers and promote collaborative working through the 4 partner practices, providing personalised care for patients through every stage of life.
Benefits of joining Wyre Integrated Network:
Being part of a successful integrated team. Wrap around professional and education support for successful candidates Underpinning support from the safety, education/training and wider clinical team Opportunity to develop a system perspective to support our healthcare without boundaries approach. NHS Pension Job description
Job responsibilities
In this role, you will be responsible for providing exceptional customer service to all patients and visitors, as well as assisting with administrative tasks to ensure the smooth operation of the Enhanced Access clinics.
The role is out of hours so you will be required to work outside of core office hours. Each clinic is 18:30 - 20:00 Monday-Friday.
Person Specification
Skills
Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure
Desirable
EMIS/SystmOne/Vision user skills
Experience
Essential
Experience of working with the general public
Desirable
Experience of administrative duties Experience using Emis system Experience of working in a healthcare setting
Qualifications
Essential
Educated to GCSE level or above
Desirable
GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care