Crowne Plaza

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

CROWNE PLAZA BELFAST is a luxurious hotel nestled in a picturesque parkland setting, just a short drive from Belfast City Center. The hotel features 153 elegantly designed guest rooms, including suites with modern amenities to ensure a comfortable and relaxing stay. Guests can indulge in a variety of dining options at the hotel's acclaimed restaurants and unwind at the stylish bar. The property boasts extensive conference and event facilities, making it an ideal choice for business meetings, weddings, and social gatherings. Additionally, guests can enjoy the hotel's leisure club, complete with a swimming pool, fitness center, and spa services, offering a perfect blend of comfort, convenience, and sophistication.

What is the job?

We are seeking a dynamic and results-driven Operations Manager to join our prestigious hotel team. As the Operations Manager, you will play a pivotal role in overseeing the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction. You will be responsible for managing various departments, optimizing operational efficiencies, and fostering a positive and productive work environment. Your leadership will be instrumental in maintaining our reputation for excellence and driving the continued success of our hotel. If you are a strategic thinker with a passion for hospitality and a proven track record in hotel management, we invite you to apply for this exciting opportunity.

What we offer

·      Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

·      Health Care Cash Plan

·      Diamond membership of Kingsbridge Hospital Group

·      Enhanced Pension Scheme

·      Enhanced Maternity Pay

·      Enhanced Paternity Pay

·      Cycle to work

·      Recruit a friend scheme

·      Employee Appreciation and Social Events

·      Employee of the Month Award

·      £20 for completion of FLOW training

·      Increased Annual leave with service

·      Discount at Bodyscape – Employee rate and family and friend rate

·      Cyrospa discount rate at Bodyscape

·      Communication and advice on Health and Wellbeing

·      Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group

·      Work for globally renowned Hotel Brands

·      Reward Club Incentive Scheme

·      Hotel Incentive scheme

About The Role

Your Day to Day

PEOPLE:

•        Lead, motivate, and mentor departmental managers and their teams to achieve high performance and staff satisfaction.

•        Oversee recruitment, training, and development programs to ensure team members have the skills and knowledge required to excel.

•        Implement and maintain effective communication channels to ensure all staff are informed and engaged.

•        Foster a culture of teamwork, collaboration, and continuous improvement.

•        Ensure compliance with labor laws and hotel policies, addressing any employee relations issues promptly and effectively.

GUEST EXPERIENCE:

•        Ensure the highest standards of guest service and satisfaction are consistently delivered across all departments.

•        Monitor guest feedback and reviews, implementing necessary improvements to enhance the guest experience.

•        Collaborate with the front office, housekeeping, and F&B teams to ensure seamless operations and exceptional service delivery.

•        Oversee the resolution of guest complaints and issues, ensuring timely and satisfactory outcomes.

•        Develop and implement guest service programs and initiatives to exceed brand standards and enhance guest loyalty.

FINANCIAL:

•        Develop and manage the hotel's operational budget, ensuring financial targets are met or exceeded.

•        Monitor and control operational expenses, identifying cost-saving opportunities without compromising service quality.

•        Analyze financial reports and performance metrics to drive informed decision-making and strategic planning.

•        Oversee inventory management and procurement processes to optimize cost-efficiency and quality.

•        Work closely with the sales and marketing team to drive revenue growth through effective promotion and pricing strategies.

RESPONSIBLE BUSINESS:

•        Ensure compliance with IHG’s corporate social responsibility and sustainability initiatives.

•        Implement and oversee health and safety standards to ensure a safe environment for guests and staff.

•        Promote energy efficiency and waste reduction programs to minimize the hotel's environmental impact.

•        Engage with the local community and support charitable initiatives in line with the hotel's corporate social responsibility goals.

•        Ensure adherence to all legal and regulatory requirements, including health, safety, and environmental regulations.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Crowne Plaza.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Previous experience in a hotel Operations Manager role in a similar sized property
• Degree or equivalent in Hotel and Tourism Management
• Previous experience working in an IHG or branded hotel environment

Required Criteria

• 3 years hotel/guest service experience with at least 2 years in a management capacity
• Ability to meet deadlines
• Excellent guest service skills
• Good communication and listening skills
• Flexible working and genuine willingness to help guests and colleagues in the hotel

Closing DateMonday 10th June, 2024