Compliance Business Partner

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCompliance Business Partner

About this role

We’re looking for someone to join us as a Compliance Business Partner. You’ll be responsible for a diverse range of areas that will support First Line risk owners in understanding compliance risks within their Business Areas and processes, and promote improvements in the quality of associated compliance controls and the delivery of good customer outcomes. 

As a Compliance Business Partner supporting the UK Card business, your role will require excellent communication and interpersonal skills, superb integrative thinking and problem solving, and a desire to help the business effectively manage compliance risk.

If you have a passion for risk management, to drive tangible improvements in the understanding of compliance risk and enhancements to control suites, whilst building relationships with stakeholders and maintaining awareness of external factors across the industry, our Compliance Business Partner role could be the opportunity you’ve been looking for.

The Compliance Advisory team is an enabler for our business. We are a trusted partner that provides practical advice, advocacy, support and challenge to ensure our business can deliver on their objectives. We are a diverse and welcoming team with a broad range of skills and experience that is looking for someone to join us and help us to continue to support the business in delivering good customer outcomes.

What you’ll do

Support the Head of UK Compliance Advisory and the First Line to fulfil their responsibilities under Capital One’s Compliance Management Policy and ensure company adherence to the Compliance Management Programme. 

Reporting to the Compliance Advisory and Reporting Principal Associate, the role involves:

Partner with the business to aid their understanding of the Compliance Management Policy, supporting and challenging adherence to the Compliance Management Programme. Key areas of this partnering include:

Applicability: Undertaking Compliance Applicability and Control Reviews, including the performance of On-Demand Applicability Reviews

Compliance Advice: Advising on the identification, assessment, measurement, response, and management of compliance risks

Change Management: Providing compliance advice for changes that navigate the Launch risk assessment process and the Change Board process

Issue and Event Management: Being the Compliance lead on operational loss events and issue management, supporting first line owners, providing advice and regulatory impact assessments

Supporting the First Line in the development of strong controls in order to strengthen the effectiveness of the compliance control environment

Partner with key stakeholders in the UK Legal department to support the team and the wider business in interpreting and understanding the Compliance obligations the UK business faces

Building and maintaining collaborative relationships with business stakeholders in order to influence decisions

Working closely with the business and colleagues across UK Legal and UK Compliance to deliver key compliance projects

Supporting other compliance-related risk initiatives and risk assessments. This could include Third Party Compliance activity, supporting the delivery of key Compliance reporting, and undertaking the compliance review on selected complaints for compliance and risk management purposes.

What we’re looking for

A skilled risk professional with experience of working within financial services and an interest in undertaking risk and control assessments

You already hold, or are interested in working towards, a relevant ICA or IRM qualification (e.g. ICA Certificates/Diplomas in Compliance or IRM Certificates/Diplomas in Risk Management)

Previous experience of working in a Compliance or Risk Management function

Excellent communications skills, the ability to manage competing priorities with a strong focus on delivering results and stakeholder management

Curiosity and collaboration to help identify and recommend solutions to improve control suites, mitigation activities and operational processes 

Resilient and effective at managing your own workload whilst balancing the needs of the team

A passion for supporting the business to achieving its goal

Where and how you'll work

This is a permanent position and can be based in our Nottingham offices.

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

OutFront – to provide LGBTQ+ support for all associates

Mind Your Mind – signposting support and promoting positive mental wellbeing for all

Women in Tech – promoting an inclusive environment in tech

EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact < All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to

---