Consultant Sales Engineer

2 weeks ago

Droitwich Spa, United Kingdom Ciena Communications, Inc. Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Consultant Field Systems Engineer, Field Services Engineering

Ciena offers leading network infrastructure solutions, intelligent software, and a comprehensive services practice to many of the largest, most reliable, and sophisticated Internet content provider, service provider, enterprise, government, and research and education networks across the globe.

Achieve your ideal career at the forefront of innovation with Ciena. We know the importance of life outside of work, which is why our employees enjoy flexible paid time off and the freedom of working remotely. Ciena empowers our teams with competitive salaries and incentives, community volunteer programs, professional development resources, and support for our mental and physical health—all experienced within a diverse and inclusive culture. To put it simply, we’re a technology company driven by our humanity.

How You Will Contribute:

Reporting to the Director, Field Systems Engineering, Google Account, this position will be the customer facing technical resource supporting Google’s networking architecture, engineering, and deployment teams. As a Consultant Field Systems Engineer Engineer, you will engage in regular and varied activities to position Ciena’s leadership in networking hardware and software solutions as well as demonstrate how Ciena’s offerings differentiate against the competition. You will be the sales engineer supporting Google’s optical networking architecture, engineering, and deployment teams. Your responsibilities include but are not limited to:

Produce written proposals, terrestrial/submarine optical engineering designs/documentation as well as quoting the solutions. Understand the customer’s network, software applications and architecture. Perform technical oversight, including on-site customer engagements. Support customer and internal architectural discussions, and requirements definition into the engineering organizations. Be able to create, communicate and articulate the value of solutions to customers. Work with both internal and external organizations to drive solutions for our customers. Serve as a customer -facing contact for advanced technical issues. Assist in the preparation of optical designs, quotes, RFX’s responses, and reconciliation of purchase orders. Collect and assist in the assessment of new product features and customer requirements. Manage and track customer requests and help coordinate sales activities.  Assist customer product and technology solution discussions and presentations. Support in the development of pricing strategies and incentives to win business. Lead the transition of customers from end-of-life products to other Ciena solutions. Plan and support product certification, acceptance testing, and network introduction activities. Make independent decisions on routine technical activities in accordance with company policy and procedures. Assist in tracking of product deliverables and communicating issues to regional teams. Travel as required to customer sites, R&D locations and technical conferences for customer engagements, technical discussions, and presentations. Perform other duties as assigned.

What Does Ciena Expect of You?

Initiative – you’re a self-starter who works with limited direction but understands when issues should be escalated, and further guidance sought. Relationship builder – you’re capable of building trusted internal and external working relationships quickly and influencing thinking and outcomes. A high level of comfort in  working independently  or as  part of a diverse, multi-national team network. You  embrace change  – thriving in a multi-faceted environment of ever-changing and often competing priorities while constantly seeking opportunities for continuous improvement. Communication expertise – you possess the ability to clearly articulate technical issues and tailor your message to the audience to ensure understanding and agreement. A dedication to  ongoing learning  – with a desire to continuously expand your knowledge and explore emerging themes in the information security and privacy space that allows you to champion a culture of privacy and compliance awareness.

The Must Haves:

Bachelor’s degree (CS, EE). Graduate degree, preferred. 7+ years telecommunications/industry experience. Engineering or product management experience.

Assets:

Designing, quoting, and deploying Terrestrial and Submarine optical networks. Building network cost models that drive optimization of network designs. Understanding network architectures and their building blocks including basic concepts of Data Center architectures, spine and leaf designs, edge networking, and optical transport. Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs, and networking models. Familiarity with cloud architecture and deploying/running applications in a cloud environment. Construction of product feature/price analysis spreadsheets. Sales opportunity and quote tool experience. Problem-solving skills. Communication skills and ability to communicate and work with Ciena engineering organizations and articulate the technical concepts and design to our customers. Strategy development. Time management skills: the ability to plan, prioritize, execute & follow-up within a timely manner. Ability to build strong customer relationships and support an overall sales strategy. Technical background and desire to learn new technologies. Project management, organizational skills, and demonstrated ability to manage ongoing activities such as RFP activity, trials, and product acceptance. Excellent organizational skills due to the dynamic nature of activities. Superior verbal and written communication skills.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an   Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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