Careline Administrator

Careline Administrator

Location: Bristol or Tewkesbury

Status: Part-time - 0.6 (3 days per week)

Salary: Annual FTE salary of £24,000. Actual salary for 0.6 is £14,400

Working within our dedicated Careline team, you would be responsible for delivering high quality administration including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. Our Corporate Health division offer health and wellbeing services to w ide range of customers, focusing on helping people live healthier, happier lives.

Key Responsibilities

• Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person.
• Manage referrals to the network.
• Provide relevant administration to support with case administration.
• Investigate any invoice or network queries.
• Manage reimbursements in accordance with relevant scheme rules and benefits.
• Chase clinical information in a timely manner demonstrating professionalism whilst being assertive.
• Complete any additional tasks requested by management.
• Demonstrate a professional and respectful approach during all interactions.
• Monitor dashboards and assist team leader in allocation of workloads and tasks.

Skills, knowledge and expertise

• Demonstrable experience in an administrative role, preferably within healthcare.
• Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint.
• Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR).
• Have an excellent telephone manner and interpersonal communication skills.
• Be comfortable working either on your own initiative or as part of a team.
• Have a “can do” attitude when dealing with customer calls.
• Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. 
• Be confident, precise and helpful when dealing with any customer complaints.
• Be able to demonstrate a high level of accuracy with good attention to detail.
• Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support.
• Be able to work to tight deadlines and to be calm under pressure.

• HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)