Workspace Manager

3 weeks ago


London, United Kingdom Fora Space Limited Full time

A workplace unlike any other  

If you want to be part of shaping the future of work, we’re always on the lookout for extraordinary people to join our dynamic teams. 

Working at The Office Group and Fora is an experience far from ordinary. Everyone here is fuelled by a desire to redefine the workplace of today and empower each other as we fulfil our mission.  

  

Whether you want to be part of our Member Experience team at Fora working directly with members in our workspaces, or behind the scenes as part of The Office Group in our Backstage teams, there’s a role to suit you. And all in a supportive environment, built on creativity, collaboration and success.

Our General Managers are responsible for all aspects of running an efficient, safe, and profitable Workspace whilst focusing on the company's key objective of providing exceptional customer service for new clients and our members.

Requirements

What you can expect as our GM

  • Creating an exceptional building environment each and every day that supports members personal and professional needs
  • Accountable for end-to-end member experience at building level ensuring building teams are always exceeding in member experience service expectations. Provide excellent meeting room service and hospitality ensuring all guest and members receive outstanding service. Oversee member on-boarding and off-boarding to ensure a smooth and seamless welcome and departure using the move in and out checklists. Arrange quarterly client catch ups to review service, respond to comments raised and action constructive feedback
  • Work in partnership with the Portfolio Manager and support with new business viewings and walk ins as and when needed, attend renewal meetings with or to assist in the absence of the Portfolio Manager.
  • On site team management including arranging daily plans and schedules, overseeing opening, and closing procedures, conducting morning meetings and monthly team meetings. Conduct probation reviews, appraisal meetings, objective setting, managing sickness and absence. Carry out regular one to one meeting with the team, training all new starters on process, procedures and expectations using the 8-week training plan. Manage the building rota incorporating leave and absence and conduct disciplinary/formal investigations as directed by and in liaison with the People team. Responsible for on-site resourcing including conducting interviews for available roles within your building.
  • Line management and resourcing
  • Financial awareness
  • MS Office, in particular Word and Excel
  • Service Industry/customer facing experience
  • Extensive member facing engagement and customer service
  • Previous exposure to HR process adherence and people management
  • Sets stretching and motivating goals for their team
  • Champion's Teamwork and collaboration with team and wider business

We’d love to hear from you if you’ve got

  • Customer service experience from either retail/hospitality or equivalent experience
  • Experience of managing a team including coaching and developing talent
  • Great people management skills
  • Awareness of financial processes including invoicing and P&L’s
  • MS Office, in particular Word and Excel

Benefits

  • 28 days holiday
  • Bonus
  • Once a month you will be able to order lunch from Deliveroo.
  • Cereal and fruit will be provided in the buildings
  • Monday to Friday
  • Health shield


  • London, United Kingdom Workspace Group PLC Full time

    12 Month Fixed Term ContractWorkspace is home to London’s brightest businesses, and our dedicated Health & Safety Manager plays an integral part in ensuring that Workspace complies with all relevant regulations and maintains a safe working environment.Reporting to the Head of Health and Safety, your responsibilities will include supporting the day-to-day...


  • London, United Kingdom The Guinness Partnership Full time

    **About the role** We have an exciting opportunity for a Facilities and Workspace Co-ordinator to join our team based in Brock Street, London, on a permanent basis. This is a full-time role working within the office, covering the core operational hours of 9:00am-5:00pm, Monday to Friday. Reporting to the Regional Workspace Manager you will deliver high...


  • London, United Kingdom LSEG (London Stock Exchange Group) Full time

    As a Cluster Product Lead (Discovery) for our flagship platform LSEG Workspace, you will drive the development of new features that will enhance customer experiences. Reporting directly to the Head of Product, you will provide leadership and direction for multiple squads made up of Product Managers, UX and Technology. This leader utilizes a deep...


  • London, United Kingdom Wipro Limited Full time

    Role : Ivanti Workspace Consultant Location: London, UK The company: Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last...


  • London, United Kingdom Meanwhile Space Full time

    **Job Title**: Workspace and Operations Coordinator **Location**: Rotherhithe/Remote-working hybrid **Salary**: £26,000 p.a. **Main Purpose of job**: An experienced, organised and detail led person, this is a key role in both the Workspace and Operations team covering key areas of operations; business rates, CRM, and legal issues. Supporting the...


  • London, United Kingdom Wipro Limited Full time

    Role : Ivanti Workspace Consultant Location: London, UK The company: Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last...


  • London, United Kingdom Sustainable Venture Development Partners Full time

    We're looking for a dynamic individual, who is passionate about sustainability, to join our Workspaces team as a Community Lead and build meaningful relationships with our climate tech members. A typical day for this new role could include facilitating a founders breakfast, running a couple of tours of our 40,000 sqft workspace, having spontaneous chats...

  • Area Manager

    4 weeks ago


    London, United Kingdom PMR Full time

    **Area Manager - City of London** Serviced Office. Flexible Workspace. Managed Office. Coworking. Business Centre Management. Customer-Facing. **Salary**: £35,000 - £40,000 **Working Days**: Monday to Friday Our client operates a reputable high-class serviced and managed office business in one of London's most desirable neighbourhoods. To deliver the...

  • Invoicing Executive

    1 week ago


    London, United Kingdom Workspace Group PLC Full time

    Workspace is home to London’s brightest businesses, and as an Invoicing Executive you will be a positive, confident, and motivated brand representative to assist the business with the Leasing Process.You’ll be responsible for accurately inputting transaction details into the property management database and issuing invoices to customer accounts. You’ll...


  • London, United Kingdom Bachmann Group Full time

    Your tasks... As a Sales Manager, you are responsible to continuously develop the sales territory on-site within the UK for our key focus market campaign, 360° Workspace. Focusing on key market sub-segments within the office and furniture segments You present and sell our products via key account development, distribution partner development, customer...


  • London, United Kingdom Bachmann Group Full time

    Your tasks... As a Sales Manager, you are responsible to continuously develop the sales territory on-site within the UK for our key focus market campaign, 360° Workspace. Focusing on key market sub-segments within the office and furniture segments You present and sell our products via key account development, distribution partner development, customer...


  • London, United Kingdom Bachmann Group Full time

    Your tasks...As a Sales Manager, you are responsible to continuously develop the sales territory on-site within the UK for our key focus market campaign, 360° Workspace. Focusing on key market sub-segments within the office and furniture segmentsYou present and sell our products via key account development, distribution partner development, customer visits...


  • City of London, Greater London, United Kingdom Inside Avenue Recruitment Full time

    Flexible Workspace Manager 32 days of holidays (including Bank Holidays) +1 day extra every year Personal development & training opportunities We are recruiting for a Flexible Workspace Manager to join the West End location of an ever-growing team of a thriving, sustainability-and-design-led flexible workspace provider. This company has multiple locations...


  • London, United Kingdom Bachmann Group Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Your tasks... As a Sales Manager, you are responsible to continuously develop the sales territory on-site within the UK for our key focus market campaign, 360° Workspace. Focusing on key market sub-segments within the office and furniture segments You...

  • Revit Technician

    4 weeks ago


    London, United Kingdom Modus Workspace Full time

    Modus provides tenants and office occupiers with a complete package for whatever their relocation or refurbishment needs may be. Whatever your discipline - design, project management, engineering, commercial management, sales - if you think your talent is wasted where you are, come and join a business that will value you. Working from our London Victoria...

  • Revit Technician

    4 weeks ago


    London, United Kingdom Modus Workspace Full time

    Modus provides tenants and office occupiers with a complete package for whatever their relocation or refurbishment needs may be. Whatever your discipline - design, project management, engineering, commercial management, sales - if you think your talent is wasted where you are, come and join a business that will value you. Working from our London Victoria...

  • Delivery Manager

    4 weeks ago


    London, United Kingdom Tria Recruitment Full time

    **Delivery Manager** **£80,000 + Bonus + Benefits** **12 Month FTC** **London/Hybrid** I'm partnered with a leading Bank who are looking to hire a Senior Delivery Manager in their growing team in London. This is a really exciting time to join the organisation as they invest significantly into their office refurbishment and the wider business. Within...


  • London, United Kingdom Modus Workspace Full time

    **We are** Platfform Ltd is a specialist furniture consultancy offering a broad range of services to their clients and the wider A&D community. It is part of the Workplace Futures Group (founded 1991) and as such benefits from the latest research and experience into working practices. Platfform’s mission is to understand what a client organisation needs...


  • London, United Kingdom Modus Workspace Full time

    Modus provides tenants and office occupiers with a complete package for whatever their relocation or refurbishment needs may be. We have received global recognition for our work with clients in some of our industry's most prestigious awards within the UK and internationally. We are a business of high integrity and mutual respect. We don't believe...


  • London, United Kingdom Modus Workspace Full time

    Job Description Modus provides tenants and office occupiers with a complete package for whatever their relocation or refurbishment needs may be. We have received global recognition for our work with clients in some of our industry's most prestigious awards within the UK and internationally. We are a business of high integrity and mutual respect. We...