Job overview

We have vacancies for two full time Booking Clerks in the Endoscopy CAU booking team. The team is positioned in the Endoscopy Department on the Tunbridge Wells site but coordinates the administrative pathways for patients attending for treatment in both the Maidstone and Tunbridge Wells Endoscopy departments.

The successful candidate will have the skills and knowledge to help manage the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust’s Access Policy.

Working in this fast, progressive and friendly environment will provide job satisfaction and considerable interest to the successful candidate.

Main duties of the job

Previous experience of CAU’s would be advantageous and a knowledge of how to book patients onto treatment lists would be ideal but not essential as training will be given. You should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. You will work closely with the Senior Booking Clerk and CAU Team leader to ensure the Trust access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met with remedial actions put in place when necessary.

You will support the Senior Booking Clerk and CAU Team Lead, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at  Standard   Level. 

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: To be confirmed.

Person specification

Experience

Essential criteria

Administration or reception experience Previous telephone experience Word processing skills

Desirable criteria

Experience in using PAS NHS Targets or having worked in a target-based environment

Qualifications

Essential criteria

Good education (to GCSE level)

Desirable criteria

NVQ 2 in customer services or administration or equivalent

Skills

Essential criteria

Computer literate and has appropriate keyboard skills Customer care skills. Listening and understanding to problem solve. Good interpersonal skills Using email Telephone skills

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