Regional Depot Manager

2 months ago

Castle Donington, United Kingdom Buy It Direct Group Full time
Regional Depot Manager East Midlands Distribution Centre - Castle Donington Logistics Full time Permanent

Driven Logistics – Part of the Buy It Direct Group
North and Midlands - Regional Depot Manager

Salary – Up to £50, DOE

We are looking for a Regional Depot Manager to play a key role in expanding our home delivery network in line with our strategic plan. This is a new and exciting opportunity within our home delivery department, 'Driven Logistics,' part of the Buy It Direct Group. As the North & Midlands Regional Depot Manager, you will report to our Logistics Director and oversee the day-to-day operations of the depots based in Castle Donington and Huddersfield. This hands-on role drives depot efficiency and ensures on-time in full deliveries to enhance customer experience. Additionally, you'll lead your team towards success, advocating for continuous improvement to meet depot KPIs and goals. This role demands flexibility as it involves managing a 24-hour operation focusing on performance and compliance.

Two depot supervisors and three driver trainers will report directly to you over and above the delivery crews. This position offers the opportunity to significantly impact customer service and staff engagement within the depots, with room for career advancement as part of our expansion plans.

The Role:

Improve on-time delivery performance and investigate reasons for damage or loss, implementing improvement initiatives. Utilise customer satisfaction tools to enhance the overall customer experience. Create a supportive and engaging work environment for depot team members. Identify and implement efficiency opportunities and network improvements. Oversee vehicle maintenance and repair to maintain a clean and tidy fleet. Lead recruitment, training, and retention efforts. Ensure compliance with health and safety regulations and operational procedures. Collaborate with HR on personnel matters and maintain accurate documentation. Provide holiday cover for the Southern Regional General Manager and support business change initiatives.

Skills:

Strong attention to detail and accuracy in documentation. Excellent interpersonal skills to build positive relationships. Ability to thrive in a fast-paced transport environment. Solutions-driven mindset with a focus on achieving KPIs. Outstanding communication and numerical skills. Positive attitude, flexibility, and a team player mentality. Ability to work efficiently to meet deadlines.

Knowledge & Experience: Experience in coaching, supporting, and motivating colleagues. Preferred experience in distribution/logistics. Problem-solving and effective contingency planning. Management of an agile team. Customer-centric approach. Adaptability to different styles and behaviours. Ability to address challenges, resolve conflicts, and find successful resolutions. Flexible approach to meet business requirements.

At Buy It Direct, we dare to be different. We've built this business from the ground up to become one of the UK's largest and fastest growing online retailers. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms and Furniture. We listen, learn and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them.

Hours 40 Benefits · Healthcare cash plan · Free parking · Birthday off after a year · Holiday purchase scheme so you can get that work life balance · Staff discount scheme · Autonomy to make a difference Share:

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