Receptionist, Millbrook Suite KTC

Job summary

Anexciting opportunity awaits you if you are highly motivated, enthusiastic and enjoyworking in a challenging and busy department.

Wewant you to join our team in our chemotherapy unit which is based atKidderminster hospital. Millbrook Suiteconsist of an outpatient consulting suites together with a day care unit. The unit cares for patients with a range ofcancers who are receiving systemic anti-cancer therapies plus management ofother haematological disorders.

Thesuccessful candidate would ideally have experience of working in the NHS or ahealthcare setting, although this is not essential. Applicants must have excellent communicationsskills, be able to manage under pressure and have good customer care qualities.Computer literacy is essential, although training will be provided for the ITsystems that are used within the department.

Weare pleased to offer this role which supports our patients in delivering anexcellent service, we hope that you will want to work within this rewardingenvironment.

Asa part of the countywide service delivering anti-cancer treatments, you may berequired to travel between sites on occasions.

Main duties of the job

Welcomingpatients onto the unit in a professional manner.

Clarifyingpatients details on arrival

Ensuringthe smooth flow of administrative work.

Accuratelyentering data into the patient management systems and updating information asrequired.

Adheringto the requirements of the Data Protection Act, ensuring confidentiality ofinformation regarding staff and patients is maintained at all times.

Dealingwith telephone and direct enquiries in a prompt and effective manner, ensuringthe provision of information and prioritisation of queries as appropriate.

Facilitatingpatient scheduling, optimal use of nursing capacity

Maintaininga clean and safe working environment

Remainingup to date with mandatory training and completing any additional coursesrequired for this role.

Understandingall responsibilities and adhering to all statutory requirements for Health andSafety, COSHH, PPE, fire safety, complaints and accident reporting.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

Act in respectful manner atall times, towards patients/relatives/carers and staff.

To communicate effectivelywith services users and staff.

Towelcome patients/relatives onto the department, check the patients in on thedatabase for their appointments, using the computer software.

Tobe responsible for the distribution of departmental post

Toadvise patients/carers of any delays in clinic or treatment times.

Toliaise with ambulance control for patient return journeys.

Tobook follow up appointments.

Todeal with telephone enquiries, both from staff and patients.

Ensurethe reception area is clean and tidy throughout the day.

Person Specification

Qualifications

Essential

Basic standard of education including Maths and English, GCSE grades C or above.

Desirable

Qualification in customer care/services

Experience

Essential

Experience of working in a patient care setting or customer facing environment. Experience of receptionist duties.

Desirable

Previous experience of working as a receptionist in a healthcare setting.

Knowledge and Skills

Essential

Excellent verbal and non-verbal communication skills Legible handwriting. Competent IT skills Good negotiating skills Ability to multitask. Excellent telephone manner

Desirable

Knowledge of a computerised booking/appointment system (PAS) Understanding of terminology within cancer services

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