Senior Technical Manager

2 months ago

Manchester, United Kingdom THG Full time

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. 

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Manage product safety and quality at multiple THG Fulfilment and 3PL sites across the globeMultiple client-facing role, including being the technical contact for licensing and retailer requirements for onward Technical Performance ManagementImplementation of product safety and quality standards/systems across fulfilment and 3PLCreation and implementation of Technical Performance Management for Licensing and RetailImprove Quality Culture across fulfilment and 3PLs Support Fulfilment and 3PL sites to maintain the THG Standard for Storage (or equivalent) for Fulfilment of finished products to consumersManage the onward Quality performance management of license and retail supply channelsEmbed a standardised set of Quality processes across the globe to support the reduction of product incidentEnsure implementation and compliance to BRC storage and distribution (or equivalent standards) at all THG associated fulfilment sites globallyEnsure licensing brands are hitting our performance metrics (after creation) and there’s no risk to food safetyManage the reduction in customer complaints across fulfilment, 3PL, retail and licensingSupport via being an SME, improvements to fulfilment quality monitoring KPIs (e.g., right first time, FIFO, traceability etc)Influence and engage with key operational stakeholders from across the fulfilment and 3PL sites (at site lead level) to ensure compliance to quality standardsEngage and build relationships with licence and retail account executives to build quality and compliance attributes into licencing and retail contracts, before signing offEnsure compliance to a BRC storage and distribution standard (or equivalent) across THG Fulfilment including 3PLSEnsure that Quality requirements to support brand protection are covered within any new licensing or retail agreementsOngoing Technical Performance Managing (e.g., by Scorecard) is created, implemented and improvement plans to support improvements to the scorecard are in place

Support Improvements in:

Returns due to – damage, missing, out of date Fulfilment complaints

Waste in all its forms

Standardised processes across the global Fulfilment structure

Quality Performance to be considered on licensing and retail account

Experience:

Technical Account Management experienceA proven track record in quality systems managementExperience managing external teams in 3rd party/internal audits and technical visitsStrong communication skills with the ability to influence at all levelsPrevious experience in identifying and driving quality and continuous improvement objectivesHACCP level 4 certificateFood safety level 4 certificateLead Auditor certificate (BRCGS) (required but not essential)Experience with BRCGS and equivalent standardsAbility to travel (with some overnight stays)

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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