Community Mental Health Duty Worker Band 6

2 weeks ago

Uxbridge, United Kingdom Central and North West London NHS Foundation Trust Full time

Job summary

The Community Mental Health Hub Team is looking for an experienced Mental Health Practitioner (Mental Health Nurse, Occupational Therapist or Social Worker) with a keen interest in working with patients experiencing mental health difficulties. This is a full-time, duty worker post's without caseload responsibilities. The usual hours of works are Monday to Friday 9am - 5pm.

You will be joining a warm, friendly and highly supportive multi-disciplinary team of dedicated colleagues who work together to offer the best possible service to the people they serve. Excellent communication skills are required and an ability to liaise with all stakeholders involved.

Ideally, we would prefer someone who has experience of supporting service users with mental health problems (and we positively encourage applicants with lived experience). An inclusive and positive attitude is essential. If your current role includes duty work, that will be an advantage in your application.

The successful applicant may have contact with patients or service users. As an NHS Trust, we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues, and of course, patients and service users when working on our healthcare.

Main duties of the job

To undertake holistic assessments of service users with mental health issues. To promote the work of the Community Mental Health Hub (CMHH). To maintain up-to-date clinical records and documentation in line with agreed local policies and procedures, NMC guidelines and CNWL policy. To respond to duty referrals on a daily basis and ability to prioritise urgent referrals To ensure that own professional practice and clinical knowledge is maintained at all times To work in partnership with the primary care team, statutory and voluntary agencies to ensure that the appropriate care needs are met. To maintain patient safety, in collaboration with patients, carers and other team members Responsible for recognising the potential for or signs of patient harm, abuse or neglect and taking all reasonable steps to protect the patient. Provides clinical advice on complex issues to other members of the clinical team and staff from other disciplines. Responsible for decision making and coordination in a crisis situation. Support service users' short term who present to the team when their Care Coordinator / Lead Professional is absent from work and the person requires an urgent response. To liaise with other services Police, A & E, Single Point of Access. Responsible for participating in the setting of quality standards and offering a consistent approach to people open within the team. Maintain an effective reporting standard, verbally and in writing on patient conditions.

About us

CNWL NHS Foundation Trust is committed to workforce development and is keen to enable the successful applicant to innovate and evolve with the service. In Hillingdon Community Mental Health Hubs (CMHH) we work with adults covering the Hillingdon borough and we are based at Mill House within walking distance from the Uxbridge Town centre.

We are service user-led and work with adults with mental and physical health issues who require support from a multidisciplinary approach. We have recently transformed to the new Hub model and therefore it is an exciting opportunity to join the team when services are changing to be more responsive to the service users within the Hillingdon borough.

We are a multidisciplinary service, comprising of mental health nurses, occupational therapists, psychiatrists, psychologists, social workers, employment specialists, and peer support workers. The team is supported by a good administrative system and offers an excellent work environment. The team has good links with local statutory and non-statutory services.

We offer Regular individual supervision We work within a dynamic team with visibility of the Senior Management Team Opportunities for flexible working and some remote working Great Opportunities available for carer development Job description

Job responsibilities

To undertake holistic assessments of service users utilising the single assessment process, risk assessment tools and mental state examination in order to provide a high standard of nursing care to service users in the community. To deliver appropriate therapeutic interventions to service users utilising a range of evidence-based therapies anxiety management, relaxation techniques and problem-solving techniques. To respond to urgent and unplanned clinical events involving service users known to the team, utilising analytical and problem-solving skills to ensure the situation is managed effectively. To have an in-depth understanding of mental health issues to manage service users with complex mental health problems. To monitor service users and advise both them and their carers on psychotropic medications, observing efficacy and monitoring any adverse reactions. To report and act on any adverse reaction observed in conjunction with the General Practitioner or Consultant Psychiatrist, as appropriate. To administer depot medication to service users and monitor any adverse reactions or side effects or changes in mental state. To regularly advise other professionals on medication management issues side effects, recommended medication dosages, changing medication. (In consultation with the Consultant Psychiatrist or General Practitioner, as appropriate) To regularly attend and participate in clinical reviews (zoning, MDT and any other clinical consultations). To utilise clinical supervision and reflective practice To participate and contribute to regular reviews of own performance through Appraisal and Development Review Process To agree and implement a service and personal development plan. To have a sound understanding and knowledge of current legislation and its application to service users with mental health problems Mental Health Act, Care Act, Freedom of Information Act, Data Protection Act. To work within Recovery framework, in partnership with Service Users and Carers being hopeful that people can move on, from the most distressing points of their mental distress and create meaning in their lives Person Specification

Qualifications

Essential

RMN-2 years post qualification 6 months plus experience of working with or within the community setting Ability to participate in the work of the contribute to the work of the team To demonstrate a knowledge of a range of therapeutic assessment and interventions available to reduce distress for individuals experiencing an acute mental health crisis (risk assessment, MSE, capacity assessment, Full needs assessments) Ability to teach and supervise qualified and unqualified staff To demonstrate their understanding of legislation Ability to assess and support individuals experiencing acute mental illness distress and crisis Verbal, non-verbal communication skills and telephone skills. Skills in a range of therapeutic interventions Skills in psycho-social treatment options Demonstrate clinical leadership Negotiating skills Understanding of CMHT practices Computer, word processing skills, (IT)

Desirable

Supervising the work of others Standard Setting and Audit Evidence based service development

Qualification

Essential

RMN post qualification Evidence of post basis education

Skills/Abilitie

Essential

Ability to participate in the work of the contribute to the work of the team To demonstrate a knowledge of a range of therapeutic assessment and interventions available to reduce distress for individuals experiencing an acute mental health crisis (risk assessment, MSE, capacity assessment, Full needs assessments) Ability to teach and supervise qualified and unqualified staff To demonstrate their understanding of legislation Ability to assess and support individuals experiencing acute mental illness distress and crisis Ability to determine priorities against conflicting demands Ability to reflect on practice and interpersonal relationships Verbal, non-verbal communication skills and telephone skills. Skills in a range of therapeutic interventions Skills in psycho-social treatment options Demonstrate clinical leadership Negotiating skills

EXPERIENCE

Essential

Post registration experience Experience of working with or within the community setting

Desirable

Supervising the work of others

KNOWLEDGE/ UNDERSTANDING

Essential

Mental Health and legislation Needs of client group and their carers Evidence based practice Clinical governance The principles of whole team approach Understanding of CMHT practices

Desirable

Standard Setting and Audit Evidence based service development

OTHER REQUIREMENT

Essential

Potential to embrace new concepts Courteous and respectful of the client group Assertive independent, flexible and self aware Diplomatic in multi-disciplinary and interagency working Passion for the delivery of a quality services Computer, word processing skills, (IT)

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