Complex Discharge Nurse

2 weeks ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

Do you possess excellent interpersonal skills with the ability to prioritize competing demands and a passion to provide excellent standards of care to our patients?

If the answer is yes then we have an exciting opportunity for you in our Site Operations team at Colchester Hospital.

We are looking for a Clinical Flow Manager, with the ability to work with all colleagues throughout the hospital to provide a safe and effective care through the coordination of clinical resources across the Trust 24/7.

Main duties of the job

This will involve supporting with operational management of all site issues as well as facilitating patient flow throughout the clinical areas, to ensure that the patient is admitted in a timely fashion, receives the right treatment in the right place and is signposted to alternative service providers in accordance with agreed pathways and protocols of care. 

You will act as a support for both the Hospital at Night team and ward staff out of hours, to ensure the safe and effective use of resources to provide quality patient care. Working autonomously, but with support and liaison with the Clinical Site Matron the post holder will ensure the timely action and communication of all site issues ensuring services are maintained.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Detailed job description and main responsibilities

KEY RESPONSIBILITIES

Management

Collate, and be accountable for the accuracy of, capacity and escalation data for internal reporting Play a key role in ensuring escalation of clinical\operational concerns to appropriate key individuals within the clinical Divisions Organise and prioritise own workload within timescales and schedules building in flexibility to deal with unforeseen demands on time and resources Maintain appropriate records and documentation, such as for adverse incidents, and take appropriate corrective action, informing the Clinical Site Matron as necessary. Be proactive in the prevention and management of complaints from both staff and patients and assist in investigation where applicable. Work as a member of the Hospital at Night Team

Site Management

Out of hours - provide advice and support to all Trust employees as required by the Clinical Site Matron on site, acting independently in decision making for all issues relating to the management of
the site – informing the on call manager as necessary Coordinate the Night Nursing staff to cover sickness and unforeseen absence as per Trust policy Support the Clinical Site Matron for the coordination and management of the Trusts emergency
response to fire, security alerts and serious incidents. To support the Clinical Site Matron to lead and coordinate on any missing patient report as per Trust policy. 

Bed Management

Maintain an accurate Trust bed state at all times Work to minimise non clinical transfers and subsequently reduce risk and improve patient experience. Identify and take immediate action to resolve and prevent delays within the patient flow system,
escalating unresolved issues to appropriate manager. Ensure Discharge Coordinators are providing timely and accurate information regarding bed availability to maintain patient flow within the Trust allowing for sufficient capacity and safe placement of emergency admissions

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualification

Essential criteria

Degree level or equivalent Evidence of ongoing professional development Experience of leading at a service level

Desirable criteria

Registered Nurse Non medical prescriber

Experience

Essential criteria

Experience in hospital co-ordinator role (or Equivalent) Awareness of influences on patient flow In-depth knowledge of Trust targets and standards

Knowledge and Skills

Essential criteria

Demonstrate innovation in practice Ability to Lead, influence and motivate others Function and contribute effectively to Trust - wide initiatives Excellent communication skills Patient focussed approach to care and services

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Job Description & Person Specification (PDF, KB) DBS Information (PDF, KB) ESNEFT Values and Behaviours (PDF, KB) Value of joining NHS Pension (PDF, KB) Staff Networks (PDF, KB) Apply online now

Further details / informal visits contact

NameKirsty MaurerJob titleClinical General ManagerEmail addressAdditional information

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