IT Support Engineer

1 month ago


Farnborough, United Kingdom Dovetail and Slate Ltd Full time

IT Support Engineer

  • Reporting to: Head of IT
  • Location: Farnborough
  • Salary: £27k-£28k + Benefits
  • Type: 37 hours per week

Dovetail and Slate are recruiting on behalf of a leading education provider based in Farnborough.

Role Purpose

  • To handle customer requests promptly and maintain high service standards, while supporting and managing all college IT systems and assets.

Responsibilities

  • Work flexibly with existing members of the IT Services team.
  • Ensure that you communicate effectively within the team, to make your responsibilities transferable.
  • Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the department.
  • Be able to quickly understand requirements in order to develop relevant solutions.
  • Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.

Requirements

  • Related IT experience
  • Experience supporting MS Windows and Mac OS (desirable)
  • Software and Hardware troubleshooting skills
  • Experience using Microsoft 365 / ITIL v4
  • An effective problem solver

If this role is of interest, pleas apply to this advert with your CV.

Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.


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