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DI Field Service Engineer

2 months ago

Reading, United Kingdom Ergea UK and Ireland Limited Full time

Responsibilities

  • Provide comprehensive maintenance and service for DI equipment on several multi-vendor systems.
  • Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK.
  • Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing.
  • Provide professional and regular information to the customer on related service calls.
  • Build good working relationships with customers and users of the equipment.
  • Collaborate with customer service and management teams to maintain company’s high service quality standards.
  • In addition, there will be occasional assistance needed, giving engineering support on other modalities.
  • Maintaining an excellent company image.

Resources/Decision-making Authority

  • Compliance with health and safety regulations, fire and environmental protection.
  • Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
  • No budget/sign off responsibilities

Key Accountabilities

  • Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently.
  • Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule.
  • Support customers, Develop good customer contacts and communication.
  • Prioritize multiple demands as required.
  • Ensure contractual Key Performance Indicators (KPIs) are met.
  • General duties to ensure operational delivery and patient safety.
  • Maintain accurate records.
  • Maintain essential stock.
  • Attend training courses as required attaining the required grades.

Performance Indicators

  • Ability to work in a hospital environment and team members.
  • Resolution of fault and technical problems.
  • Timeliness and accuracy of planned maintenance.
  • Timeliness and accuracy of reporting data into D365.
  • Achievement of agreed personal and team objectives.
  • External & Internal feedback.

Capability profile

Qualifications

HNC/D Electronics or equivalentEssentialDegree (Hons) in Electronics or equivalentDesirableFormal training technical training with a relevant manufacturerEssential

Skills

Customer and quality focusEssentialInterpersonalEssentialGood oral and written communicationEssentialAn understanding of Risk Management generally, and the impact on medical device supportDesirableFundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues.EssentialBroad range of engineering skillsEssentialMechanical workshop skillsDesirableAble to problem solve under pressure, whilst minimising risk to patients, the Trust or companyEssentialA keen interest in efficiency and innovative techniques to develop more effective working practicesDesirableWorking alone and as part of a dynamic teamEssentialWilling to work across modalities/OEMsEssentialComputer skills, Microsoft Office, networkingEssential

Experience

Experienced in the repair, calibration of DI equipmentEssentialAt least 3 years’ experience in healthcare environmentEssentialFamiliarity with appropriate national and local regulatory standardsEssentialHas worked in clinical areas and involving patient communicationEssentialHas attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificatesEssential

Languages 

EnglishEssential

Other

Ergéa Quality Assurance and Environmental and Health & SafetyComply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure)

A DBS Enhanced Disclosure is required for all applicants.

 

The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

 

ERGEA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.