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Assistant Manager

4 months ago

Middlesbrough, United Kingdom Level X Full time

Role | Assistant
Manager



Location | 



Salary | Up to
£29,000



Contract | Permanent



About Us



Lane7 are the fastest growing and the market
leading boutique bowling business in the UK, with multiple venues across three
brands: Lane7, Level X and Gutterball. Bowling is our thing – it has been for
the last 10 years. Think of us as your one-stop-shop for a great activity
packed experience that also offers arcades, beer pong, pool, golf, darts,
shooting pods, karaoke and much more We aim to give you the best night out
every time, with all your best nights rolled into one. We have the perfect
entertainment for everyone and for every occasion.



 Could you be what we’re looking for? 



We’re looking for creative, passionate, and
exciting people to make our guest experience the best going. You bring the good
vibes, we bring the opportunities to grow through our brand.



 Who is the ideal candidate?




  • Previous hospitality experience is essential
  • A natural people person who puts great customer service at the top
    of their agenda
  • Enthusiasm and the ability to create a sense of fun and motivate a
    team whilst upholding standards and maintaining discipline
  • Self-discipline, initiative, leadership ability with an outgoing
    personality
  • Ability to motivate employees to work as a team to ensure service
    meets stellar standards
  • Must be able to handle the pressures of simultaneously coordinating
    a wide range of activities and recommending appropriate solutions to any
    problems arising
  • Must possess good communication skills for dealing with diverse
    team


 The Role




  • Ensure positive guest service in all areas. Respond to complaints
    within the given parameters or escalate to the Deputy / General Manager,
    taking any and all appropriate actions to turn dissatisfied guests into
    returning guests
  • Managing shifts covering the entire venue
  • Adhere to company standards and service levels to increase sales,
    minimise costs, beverage, supply and labour costs
  • Actively participate in all areas of the operation from gaming,
    food, beverage, events, sport and labour whilst maintaining required
    standards of operation in daily activities
  • Create an environment that is team focused and encourage a
    professional and motivating atmosphere for all team members


 What We’ll Offer 




  • 28 days holiday per year
  • Free bowling and activities for you and up to 3 others when you
    aren’t working (off-peak time)
  • 25% off food and drink
  • Get involved with different social activities throughout the year
    though our team social calendar
  • Join your teams Monday bowling club
  • Annual team awards party
  • Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams. 

  • Cycle2Work scheme
    partnered with Halfords
  • Refer a friend scheme 
  • Access a portion of your salary early and explore many other benefits and savings through our partnership with Wagestream.


 To Apply



All candidates must be fluent in written and
spoken English and have the right to work in the UK.



Does this sound what you’re looking for? Get
in touch asap to find out more and join us