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Reception Team Member

3 months ago

York, United Kingdom NOVOTEL Full time
Job Description

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Dealing with payments 
  • Communicate with guests by emails and on the phone
  • Willing to work morning or afternoon shifts according to the needs of the business
  • Enrol our guests to Accor Loyalty Membership
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Service focused personality is essential; experience is an asset
  • Dealing with guest complaints following Accor standards
  • Great Communications with all departments
  • Making sure all important information is passed to next shift and your colleagues
  • Assure task list has been done
  • Being proactive in sorting-out problems
  • Working with Opera or a related system are a plus
  • Fluency in English

Qualifications

It is essential to have the following:

Knowledge and experience of Opera

Experience working in the hospitality environment or similar

Good knowledge of IT and system or the ability to learn new systems.



Additional Information

Benefits:

Great talent deserves great rewards so here's just some of what we are able to offer:

- Training and development programs

-  Discount card to be used in Accor hotels worldwide

-  Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

-  Meals on duty

-  Uniforms

-  Employee Advisory Service

-  Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )

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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
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