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Operations Support Co-Ordinator

4 months ago

Leyland, United Kingdom Ainscough Crane Hire Full time
Leyland Support Functions & Head Office Permanent

Join Ainscough Crane Hire as an Operations Support Co-Ordinator and support our national operations and the dynamic team. If you thrive in a fast-paced environment, and are driven by delivering exceptional results, then this is the role for you We are looking for a confident communicator with a knack for building rapport and connecting with a range of stakeholders on a daily basis. No day is the same in this role, so you must be adaptable and eager to challenge yourself.

Why Join Us?

Rewarding Benefits : Enjoy a range of benefits including a bi-annual retention bonus, car or car allowance, generous annual leave with additional days for service milestones, annual bonus entitlement, private healthcare, travel cover, life assurance, and a competitive pension scheme.

Career Growth : Be part of the UK's leading crane company with a network spanning 30 locations. You'll have opportunities for career progression and development within our organization.

Safety Culture : Our commitment to safety is paramount. Join a team dedicated to upholding our "Make the Safe Choice" ethos, ensuring projects are delivered safely, on time, and to the highest standards.

Team Collaboration : Engage in staff forums to have your voice heard. We value collaboration and encourage open communication to drive innovation and continuous improvement.

Industry Leadership : As a market leader, we pride ourselves on our expansive fleet, comprehensive network, and reputation for excellence. Join us and be part of a company that sets the standard for crane hire and specialist projects.

Operations Support Co-Ordinator

Supporting Heavy & Regional Cranes and the Transport team through accurate and effective administration duties associated with HCD Special Projects & Wind Energy. Ensuring that Legal, Compliance and Training records are administered in line with both regulatory and industry guidelines.

Key Responsibilities of an Operations Support Co-Ordinator

Responsible for the administration of Heavy Crane Special Projects including supporting Regional Cranes & Transport through collating, documenting and booking Operator/Driver/Vehicle passes/inductions, at all times checking that they are valid in line with Customer/Site specific requirements and Special Projects SOPs. Maintaining contact with Depots so that company and customer expectations are fully met and that all stakeholders are kept up do date with the latest site/customer requirements. Ensuring that all job changes and delays are tracked, recorded and accurately passed for invoicing. Accountable for the production and distribution of Operator/Driver Job Packs ensuring that all required information and site/customer specific SOPs are up to date. Assisting Operational Support, Heavy Cranes & Transport Department by providing cover in the event of holiday and absence. Liaise with internal and external customers in a professional manner. Maintain a sound knowledge of the company’s products and services. Ensure returns to Head Office, Depots, Customer & Suppliers are accurate and on time. Supporting HCD & Transport with the booking of Hire Cars, Accommodation, Medicals, Training and Inductions. Continually seek to improve the way in which the role operates within the business to achieve its objectives.

Person specification

Previous experience working in a busy customer focussed environment. Previous experience working in an administration capacity. Strong customer focus with an understanding of customer relationships and business process. IT literate and familiar with Microsoft office products- Particularly PowerPoint, Excel and Word. Able to able to communicate at all levels, both in verbal & written form. Excellent time management skills. Good organisational skills with an excellent attention to detail. Adaptable, flexible and resilient to change.